Customer Education Program Manager Jobs

Program Manager (Voice of Customer)

Day to Day Responsibilities of this Position and Description of Project:

- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.

● Great verbal and written communication

● Qualtrics familiarity a plus

- Partner with Tools Access / eWatch to improve triage and referral processes.

Three to five years of experience in business development/sales, automotive program management, account management or customer success

Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams

Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings

Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition

Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.

Exceptional benefits: Medical, Dental, Vision, and more

3 years Program Manager experience in Video Content Delivery & Storage industry required.

PMP Certification required, CSM preferred.

Interfaces to CCUR leadership to influence future Services product direction based on customer feedback.

Strives to improve overall efficiency of operations and processes.

Prepares, clear, sound, accurate, and informative written project plans/reports/presentations, containing findings, conclusions, and recommendations.

Experience with Learning Management Systems, with Skilljar experience being a plus

3+ years experience in program management role

Derive key data-driven insights and share learnings with the Customer Education team to improve the experience for our customers.

5+ years experience in Customer Education, ideally in Marketing or Customer Success for a high growth SaaS company

Passionate about creating a world class training experience with customer education programs.

Work collaboratively to identify education opportunities and create solutions that support diverse and global learning audiences.

If needed, leads the research and selection process for an LMS or Training Content management system

Certification or knowledge in teaching or coaching

Develops and maintains a LeanDNA Certification program, in coordination with Customer Success, Product, and Marketing teams

Participates in customer education webinars, in conjunction with the Product and Marketing teams

Excellent verbal and written communication skills

Knowledge of video software and building video content is strongly desired

Manage customer sampling requirements in development, as well as critical issues and escalations

10+ years of professional experience in semiconductor industry server architecture and design

Strong written/oral communication, analytical, consulting, and organizational skills, with a proven ability to follow through on multiple tasks and priorities

Superior interpersonal skills, including professionalism, cooperation, listening and consensus building

Bachelor’s degree or equivalent practical experience in Engineering (Computer or Electrical) or another relevant field required

Master’s degree, Ph.D., or equivalent experience preferred

Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement.

Passionate about creating world class training content and experience building customer education programs.

Partner with the curriculum development team on creating the strategy for cross-functional learning experiences to help our customers succeed using Klaviyo.

Effectively manage team operations and utilization of the training team ensuring strong timezone and persona coverage.

Create results-oriented learning experiences that drive product adoption, feature usage, time-to-value, growth, and contribute to achieving Klaviyo’s net revenue retention targets.

Responsible for growing the reach and impact of educational resources while maintaining high customer satisfaction

Experience in training delivery and readiness operations or demonstrated project management skills

Manage the daily operations of the learning infrastructure supporting users, learning programs, and reporting to internal and external stakeholders

Grow knowledge of the learning infrastructure to become the expert on functionality and programs

Proven ability in written, oral, and interpersonal skills: communicate effectively and concisely with stakeholders and leaders about our programs and objectives.

Experience working and thriving in a fast-paced, agile environment in the software (SaaS) space or in a similar industry

Bachelor's degree in Education, Business Administration, or relevant field preferred

Proven program management and influencing skills, with the ability to manage project teams and become a thought partner to stakeholders

Experience working with a major LMS (e.g., Docebo, Skilljar, Lessonly)

Utilize data and research to scope, plan, drive, and measure the impact of complex cross-functional projects supporting our customer education strategy

Continuously improve educational content using creative approaches to inspire learners based on industry best practices

At least 4-6 years of experience developing and driving learning programs in a technical/SaaS environment

Excellent written and oral communication skills with the ability to explain technical concepts using simple language