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Customer Contact Specialist Ii Jobs in Iowa

Billing Customer Care Specialist Ii
By Lumen At , Remote $42,120 - $93,840 a year
Ability to prioritize with good time management skills
Provide status updates to billing management for aging tickets and other reports as requested
A combination of education and experience is acceptable
Ability to understand and utilize multiple systems for billing and dispute management.
Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
Consult with managers or senior staff members on non-routine issues

Are you looking for a challenging and rewarding role as a Customer Contact Specialist II? We are looking for a motivated individual to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a high level of customer satisfaction. If you are passionate about customer service and have the skills to provide outstanding customer service, this could be the perfect job for you!

Overview Customer Contact Specialist II is a customer service professional responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing customer support. They must possess excellent communication and interpersonal skills, as well as the ability to think quickly and problem solve. Detailed Job Description The Customer Contact Specialist II is responsible for providing excellent customer service to customers. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. The Customer Contact Specialist II must possess excellent communication and interpersonal skills, as well as the ability to think quickly and problem solve. They must be able to handle customer inquiries in a professional and courteous manner. They must also be able to provide accurate and timely information to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to think quickly and problem solve
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to provide accurate and timely information to customers
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Experience
• Previous customer service experience
• Experience working in a fast-paced environment
Job Responsibilities
• Respond to customer inquiries in a professional and courteous manner
• Resolve customer complaints in a timely and efficient manner
• Provide accurate and timely information to customers
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction