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Customer Communication Specialist Jobs in Massachusetts

Content And Communication Specialist
By Broad Institute of MIT and Harvard At Cambridge, MA, United States
1-3 years of professional writing & content design experience —knowledge of AP Style and Canva, Adobe, or other software
Bachelor’s degree or greater in Communications, Journalism, English, or a related field, or an equivalent combination of education and experience.
Routinely practice digital listening skills and engage virtually with our social media followers
Excellent oral and written communications skills, including engaging voice, and demonstrated command of grammar and mechanics.
The Broad Institute will not offer visa sponsorship for this opportunity
Assist with content development for media campaigns and other communications.

Are you looking for an exciting opportunity to help customers and make a real impact? We are looking for a Customer Communication Specialist to join our team and help us provide the best customer experience possible! If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

A Customer Communication Specialist is responsible for providing excellent customer service and communication to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services.

What is Customer Communication Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations
• Strong problem-solving and analytical skills

What is Customer Communication Specialist Qualifications?

• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software

What is Customer Communication Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures

What is Customer Communication Specialist Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Communication Specialist Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide information about products and services
• Maintain customer records and update customer information
• Provide customer