Register
Recruit Create CV

Customer Care Rep Trainer Jobs in Ohio

Trainer - Customer Training
By Open Systems International At , Medina, 55340
3+ years or relevant experience; University experience may count
Experience presenting or teaching a small group (2 - 12 people)
1+ years of experience providing customer technical support or training.
Knowledge of computer programming preferred.
Provide world-class support and training through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges
Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication

Are you passionate about helping people and have a knack for training? We are looking for an experienced Customer Care Rep Trainer to join our team and help us provide exceptional customer service! As a Customer Care Rep Trainer, you will be responsible for developing and delivering training programs to our customer service representatives, ensuring they have the knowledge and skills to provide the best customer experience. If you are looking for an exciting and rewarding opportunity, this is the job for you!

Overview:

A Customer Care Rep Trainer is responsible for training customer service representatives on customer service best practices, product knowledge, and customer service policies and procedures. They are also responsible for developing and delivering customer service training programs, providing feedback and coaching to customer service representatives, and monitoring customer service performance.

Detailed Job Description:

The Customer Care Rep Trainer is responsible for developing and delivering customer service training programs to customer service representatives. This includes developing training materials, conducting training sessions, providing feedback and coaching to customer service representatives, and monitoring customer service performance. The Customer Care Rep Trainer will also be responsible for researching customer service best practices, product knowledge, and customer service policies and procedures.

What is Customer Care Rep Trainer Job Skills Required?

• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to develop and deliver effective training programs
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Proficiency in Microsoft Office Suite

What is Customer Care Rep Trainer Job Qualifications?

• Bachelor’s degree in a related field
• 3+ years of customer service experience
• 1+ years of customer service training experience
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures

What is Customer Care Rep Trainer Job Knowledge?

• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of adult learning principles

What is Customer Care Rep Trainer Job Experience?

• 3+ years of customer service experience
• 1+ years of customer service training experience

What is Customer Care Rep Trainer Job Responsibilities?

• Develop and deliver customer service training programs
• Provide feedback and coaching to customer service representatives
• Monitor customer service performance
• Research customer service best practices, product knowledge, and customer service policies and procedures
• Develop training materials
• Conduct training sessions