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Customer Care Team Representative Jobs in Ohio

Customer Care Representative Jobs
By STERIS At Mentor, OH, United States
Provide post-order management support including issue resolution
Manage Customer contract response level as indicated to meet Customer expectations
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
1 to 2 years business experience with direct contact with customers and sales
Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Care Team Associate Jobs
By UnitedHealth Group At , Cuyahoga Falls, 44222, Oh
Care management and/or medical assistant experience
Maintains knowledge of all health plan benefits, network, NCQA regulations, health plan policies
Completes timely data entry of in-bound and/or out-bound call member contact information into software applications
Provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs
2+ years of administrative or clinical experience in healthcare
CTA processes CM requests via all communication venues; as well as administrative preparation for clinical staff

Are you looking for an exciting opportunity to join a customer care team that puts customer satisfaction first? We are looking for a Customer Care Team Representative who is passionate about helping customers and providing exceptional customer service. If you have excellent communication skills and a positive attitude, we want to hear from you!

Overview:

A Customer Care Team Representative is responsible for providing excellent customer service to customers and potential customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to provide accurate information and solutions to customers in a timely manner.

Detailed Job Description:

Customer Care Team Representatives are responsible for providing excellent customer service to customers and potential customers. They must be able to answer customer inquiries, complaints, and issues in a timely manner. They must be able to provide accurate information and solutions to customers. They must be able to handle customer inquiries in a professional and courteous manner. They must be able to maintain customer records and provide customer feedback to management. They must be able to identify customer needs and provide solutions to meet those needs.

What is Customer Care Team Representative Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to work independently
• Ability to work in a team environment
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to provide accurate information and solutions to customers
• Ability to maintain customer records
• Ability to provide customer feedback to management
• Ability to identify customer needs and provide solutions to meet those needs

What is Customer Care Team Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of Microsoft Office Suite
• Ability to type at least 25 words per minute

What is Customer Care Team Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of Microsoft Office Suite

What is Customer Care Team Representative Job Experience?

• Previous customer service experience
• Experience working in a fast-paced environment
• Experience working with customers

What is Customer Care Team Representative Job Responsibilities?

• Answer customer inquiries, complaints, and issues in a timely manner
• Provide accurate information and solutions to customers
• Handle customer inquiries in a professional and courteous manner
• Maintain customer records
• Provide customer feedback to management
• Identify customer needs and provide solutions to meet those needs
• Follow up with customers to ensure their satisfaction