Customer Care Specialist Needed Jobs in Virginia , Employment

Are you looking for a rewarding career in customer service? We are looking for an experienced Customer Care Specialist to join our team! If you have a passion for helping others and providing excellent customer service, this is the job for you!

Overview A Customer Care Specialist is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries and complaints. They must be able to handle customer inquiries and complaints in a professional and courteous manner. Detailed Job Description The Customer Care Specialist is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries and complaints. They must be able to handle customer inquiries and complaints in a professional and courteous manner. They must be able to provide accurate and timely information to customers. They must be able to troubleshoot customer issues and provide solutions. They must be able to provide customer feedback to management. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot customer issues

• Ability to provide accurate and timely information

• Ability to handle customer inquiries and complaints in a professional and courteous manner

• Ability to provide customer feedback to management

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of relevant products and services

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of relevant products and services

Job Experience

• Previous customer service experience

• Experience in a customer service role

• Experience in a call center environment

Job Responsibilities

• Provide excellent customer service to customers

• Handle customer inquiries and complaints in a professional and courteous manner

• Provide accurate and timely information to customers

• Troubleshoot customer issues and provide solutions

• Provide customer feedback to management

• Maintain customer records and update customer information in the database

• Follow up with customers to ensure their satisfaction