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Recruited by Munson Healthcare 1 year ago
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Customer Care Specialist Jobs
Company | Kinexus Group |
Address | Paw Paw, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-20 |
Posted at | 9 months ago |
OUR ORGANIZATION:
- Inform/suggest existing and new services to customers/visitors/callers
- Assist with data entry and administrative support to talent team staff as time allows
- Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge for the improvement of operations and customers' experience
- Live our values - be bold, be inspirational, be entrepreneurial and be inclusive.
- Ensure timely opening and closure of the Michigan Works! service center
- Help customers navigate use of technology: including but not limited to; access to the internet, creating emails and contacting area resources
- Have up to date knowledge about the Michigan Works! services and respond to all customer inquiries accordingly
- Utilize database to perform outreach connections to individuals that have visited the one-stop
- Improve the customer experience by ensuring all customers are attended to promptly and their challenges are resolved
- Accountability to align with the mission, vision and values of Kinexus Group
- Provide information and navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance
- Suggest effective ways through which the Michigan Works! service center can further promote services and increase customer satisfaction
- Understand all Michigan Works! Programs and services to better answer job seeker questions and to triage individuals to their next experience with Michigan Works!
- Ensure that customers' confidential information is properly protected and only used for official purposes
- Other duties as assigned
- Model the way for a common purpose and shared consciousness under our Team of Teams approach.
- Ensure all Michigan Works! policies and procedures, code of conduct and guidelines are followed
- Continuous quality improvement
- Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time
- Provide excellent customer services to all customers in a friendly, courteous and uplifting manner
- Passionate about serving others and the community
- Ability to adapt to change and work in a fast-paced environment
- Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field
- Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms (ex: Google Hangout, Zoom)
- Knowledgeable of the community and services offered by imbedded partners within the one-stop
- Ability to organize, prioritize, and maintain confidentiality
- Capability to work in a team environment
- Strong critical thinking and problem-solving skills
- Strong interpersonal and communication skills
- Spanish bilingual ability
- Two years of professional experience in business, social services, workforce development, or a related field
- Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties.
- Must be able to lift to 25 pounds at times.
- Periodic telecommute work.
- Flexible and open.
- Exceptional benefits.
- Job training and development to ensure you are established and growing in your role.
- Team of Teams training in support of the organizational strategies.
- Cross Operational Meetings with your peers.
- A robust onboarding experience to integrate you into our team.
- Be a part of transformational change in Michigan.
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