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Customer Care Expert Jobs in New York

Regulatory & Customer Relations Expert
By ITA Airways At New York, NY, United States
The ideal Regulatory & Customer Relations Expert must fulfill the following requirements:
Regulatory & Customer Relations Expert
The Regulatory & Customer Relations Expert, is responsible for the:
If you recognize yourself in these characteristics, we look forward to your application!
Customer Support Expert Jobs
By Pipedrive At Florida, United States
Follow up on open requests and offer appropriate solutions to fulfil customers’ needs
Handle multiple tasks in a fast-paced environment, manage competing priorities and adapt quickly to changes without losing touch with customers
Inform managers of any challenges customer-facing specialists encounter and ask for constructive feedback on how they can improve
Some knowledge of sales – leads, opportunities, deal tracking and reporting
Experience with sales and CRM tools like Salesforce or Hubspot
Experience with helpdesk tools like Freshdesk, Intercom etc.

Do you have a passion for helping people? Join our team as a Customer Care Expert and make a difference in the lives of our customers!

Overview:

A Customer Care Expert is a professional who provides customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance. They must be knowledgeable about the products and services offered by the company and be able to provide accurate information to customers. They must also be able to handle difficult customer situations and provide solutions.

How To Become an Customer Care Expert:

To become a Customer Care Expert, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you may need to complete a customer service training program or certification.

Customer Care Expert Skills:

• Excellent customer service skills
• Knowledge of customer service principles and practices
• Ability to handle difficult customer situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Problem-solving and conflict resolution skills

What is Customer Care Expert Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of company products and services
• Knowledge of customer service policies and procedures
• Knowledge of applicable laws and regulations

What is Customer Care Expert Responsibilities?

• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Resolve customer issues and complaints
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Monitor customer feedback and satisfaction
• Follow up with customers to ensure satisfaction

What is Customer Care Expert Experience?

• Previous experience in customer service or a related field
• Experience in using customer service software and systems
• Experience in handling difficult customer situations
• Experience in providing technical assistance
• Experience in resolving customer complaints

What is Customer Care Expert Qualifications?

• High school diploma or equivalent
• Customer service training or certification
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Excellent communication and interpersonal skills

Customer Care Expert Education:

• High school diploma or equivalent
• Customer service training or certification
• Bachelor’s degree in business, marketing, or a related field
What tools help Customer Care Expert work better?
• Customer service software: Customer service software can help Customer Care Experts manage customer inquiries and complaints, track customer feedback, and provide accurate information about products and services.
• Live chat software: Live chat software can help Customer Care Experts provide real-time customer service and support.
• Knowledge base software: Knowledge base software can help Customer Care Experts quickly access information about products and services.
Good tips to help Customer Care Expert do more effectively?
• Listen to customers: It is important to listen to customers and understand their needs and concerns.
• Be patient: Customer Care Experts must be patient and understanding when dealing with customers.
• Be proactive: Customer Care Experts should be proactive in addressing customer issues and providing solutions.
• Follow up: Customer Care Experts should follow up with customers to ensure their satisfaction.
Common Customer Care Expert interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you consider to be the most important customer service skills?
• How do you stay up to date on customer service trends and best practices?
• What do you think makes a successful customer service representative?