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Customer Support Expert Jobs
Company | Pipedrive |
Address | Florida, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-20 |
Posted at | 8 months ago |
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 800 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
- Be our customers’ contact person for any queries (technical, billing or otherwise)
- Handle multiple tasks in a fast-paced environment, manage competing priorities and adapt quickly to changes without losing touch with customers
- Identify and respond to customers’ needs in a respectful and supportive manner via online chat, email and other forms of communication
- Act as a brand ambassador
- Follow up on open requests and offer appropriate solutions to fulfil customers’ needs
- Support company-wide initiatives to engage users throughout their account’s lifecycle, from onboarding through upselling to retention
- Inform managers of any challenges customer-facing specialists encounter and ask for constructive feedback on how they can improve
- Some knowledge of sales – leads, opportunities, deal tracking and reporting
- You have a high school diploma or GED
- Experience with sales and CRM tools like Salesforce or Hubspot
- Experience with helpdesk tools like Freshdesk, Intercom etc.
- You’re an ambitious person who wants to develop and grow in a fast-paced tech company
- Bilingual a plus (Spanish would be particularly desirable)
- Flexible working hours as long as you’re there for your team members
- A value-driven work environment where people come first
- Lots of room for personal and career development, with internal and external training opportunities
- A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga, and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of perks like parties, craft workshops, snacks, and, of course, office dogs
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Competitive salary and bonus system and all the benefits you’d expect from a great employer (5% 401K match, paid time off and 12 paid (+ 2 extra floating) holidays, comprehensive medical, dental and vision plans, regular team building activities, parental leave, paid family bonding time, as well as gym and parking allowance
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