Customer Care Billing Specialist Jobs in Arkansas

Support and comply with the company’s Quality Management System policies and procedures.

Assist with insurance eligibility details required for kit shipment and patient billing requirements.

Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options.

Perform all job duties according to contact center policies and procedures.

Demonstrate excellent verbal and written English communication skills.

Ability to apply knowledge of customer service principles and practices.

Computer Skills: Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

Fielding questions from clients, account managers and Billing Department, and others.

Meeting all requirements relative to client billings including specific customer guidelines, procedures, and deadlines.

Preparing special documents as required by clients or managers.

2+ years experience in an administrative/customer service environment is required.

1+ years experience in billing preferred.