Billing Customer Care Specialist Ii
By Lumen At , Remote $42,120 - $93,840 a year
Ability to prioritize with good time management skills
Provide status updates to billing management for aging tickets and other reports as requested
A combination of education and experience is acceptable
Ability to understand and utilize multiple systems for billing and dispute management.
Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
Consult with managers or senior staff members on non-routine issues