Customer Care Account Representative Jobs

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top tier communication skills with an outgoing and friendly personality

After training, the Entry-Level Customer Account Representative's responsibilities will include:

Skills we are looking for in our Entry-Level Customer Account Representative:

Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits

Educational and professional background in Supply Chain Management, processes or Logistics and materials planning.

Knowledge of Non-Conformance Management (NCM) measures will be a plus as you execute the process, including investigation and reporting.

Establishing and improving work procedures and processes that support the company and departmental standards.

Proficiency in using Enterprise Resource Planning (ERP) SAP system including SD, MM and LE modules or similar ERP.

Provide consistent quality service and acting as a liaison for customers and external service providers.

Proficiency with Microsoft Office (Excel, Word, PowerPoint, etc.)

Notifies management of recurring customer issues. Makes recommendations on appropriate resolution.

Assists with incoming calls as needed for Dentists and Laboratory Customers to ensure delivery of the ultimate customer service experience.

Notifies Manager of internal processes or interactions with other departments that are impacting the workflow processes.

Stays up-to-date with business rules for specific accounts (i.e., DSO, long-term accounts, etc.) to provide a personable service level experience.

Listens actively to customer needs and concerns while demonstrating empathy; determines best course of action to resolve issue to Customers’ satisfaction.

Fully investigates customer complaints and follows up with all involved parties in a timely manner on resolution.

Lead Annual Operating Plan & Forecast process, collaborating with Finance, Business Units, and Field Sales Manager

Location, confirmed job-related skills and experience will be considered in setting actual starting salary

Major Tasks, Key Responsibilities and Key Accountabilities

Manage volume forecasting and communicates forecast in a timely manner to all key stakeholders.

Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills

Strong analytical skills and the ability to turn insights into actionable plans

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top tier communication skills with an outgoing and friendly personality

After training, the Entry-Level Customer Account Representative's responsibilities will include:

Skills we are looking for in our Entry-Level Customer Account Representative:

Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits