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Customer Analytics And Experience Manager Jobs

Customer Experience Policy And Education Copywriter
By TikTok At Seattle, WA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Experience Associate, Analytics & Operations
By Spanx At Atlanta, GA, United States
Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers
Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience
Dive into the details of customer experience reports and data to mine out significant opportunities.
Interact with other departments across Spanx to gain additional product and/or technical knowledge as necessary 
Bachelor’s degree in related function or comparable professional experience
3+ years of experience in a customer-focused role preferably in social media, customer experience, eCommerce, fashion/retail, customer/market research 
Sr. Manager, Customer Analytics
By Macy's At New York City Metropolitan Area, United States
Time management skills and ability to handle multiple projects with competing priorities.
Sr. Manager, Advanced Analytics responsibilities include, but are not limited to:
Design and create compelling presentations and data visualizations to enhance decision making capabilities throughout the company.
We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.
Strong written, verbal communication and presentation skills.
Excellent interpersonal skills with ability to build relationships and effectively collaborate with partners across all levels of the company.
Sr. Manager Customer Analytics
By Forsyth Barnes At Lincolnshire, IL, United States
Advanced SQL skills, including complex querying and data transformation
Deep dive into demand, conversion, and margin performance
Drive insights that have large financial impacts
Tech Stack: SQL, Excel, Python, Snowflake, Powerbi
Unfortunately at this point we cannot provide sponsorship of any kind for this role.
Customer Service Manager, Analytics
By American Airlines At Charlotte, NC, United States
T his job is a member of the Planning and Administration Team within the Customer Experience Division.
Responsible for analysis and reporting of operational performance and customer experience metrics
Partner with vendor business partner to support staffing requirements
Undergraduate degree in relevant field or equivalent experience/training
Knowledge of Microsoft Office to include MS Word, Excel and PowerPoint
Knowledge of SQL query and databases
Customer 360 Survey And Experience Manager
By Upwork At Maryland, United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Customer Experience And Account Management Associate/Manager
By Corro At United States
· Demonstrate conflict management skills and maintain professional composure
· Proven customer support experience or experience in sales and/or account management
· Meet revenue goals set by management through new and recurring business
· Providing a world-class service experience to horse enthusiasts of all types
· Strong written and verbal communication skills
· Previous retail experience is a plus
Customer 360 Survey And Experience Manager
By Upwork At Tennessee, United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Customer 360 Survey And Experience Manager
By Upwork At United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Customer 360 Survey And Experience Manager
By Upwork At California, United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Sr. Manager, Customer Experience & Analytics
By EBG At Miami, FL, United States
4+ years relevant primary research experience
Experience managing projects requiring cross-functional collaboration
Ability to independently manage multiple projects with a high degree of accuracy and attention to detail
Excellent written and oral communication skills
Ticketing and/or Travel & Entertainment experience a plus
Leverage customer feedback to mine and identify demographic and psychographic attributes that help inform UX and marketing decisions
Manager Customer Experience Performance & Analytics
By Southwest Airlines At , Dallas, 75235, Tx $124,550 - $138,400 a year
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Fully functioning, broad knowledge in:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
Potential for annual Profit-sharing contribution toward retirement - when
Pay amount does not guarantee employment for any particular period of time.
Customer Experience Manager (Ivr And Chat)
By Brightspeed At , Charlotte, 28203, Nc
As a Customer Experience Manager your responsibilities are:
Defining reporting requirements and analyze them to drive self-service and customer experience scores improvement and read out to leadership
Proven track record in UX design and performance management
We offer competitive compensation and comprehensive benefits.
Identifying opportunities and proactively championing best in class customer experiences and self-service across IVR, chat and chatbot engagement channels
5+ years of experience in leading sales centers technologies in tech or telecom
Customer 360 Survey And Experience Manager
By Upwork At Massachusetts, United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Customer 360 Survey And Experience Manager
By Upwork At Oregon, United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
Analytics Manager, Customer Lifecycle
By hims & hers At United States
Strong SQL skills with DBT knowledge preferred
Outline the customer journey, and identify levers the business can pull to delight our customer and create sticky experiences
Conduct landscape analyses that distill our knowledge of a customer into easy to understand visualizations, and KPIs
Collaborate cross functionally with analytics teams, engineering teams, and groups of passionate stakeholders dedicated to improving our customer experience
5-7+ years of analytics experience
3-5+ years of experience in customer marketing analytics, in particular experience with customer retention and stickiness