Register
Recruit Create CV

Customer Accounts Specialist I Jobs in North Carolina

Customer Accounts Manager Jobs
By The Aaron's Company, Inc. At Monroe, NC, United States
Two years of college or two years of previous management experience preferred
Any other reasonable duties requested by management
Must meet DOT requirements to obtain certification in required states (United States)
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Customer Accounts Specialist I to join our team and help us provide exceptional customer service to our clients. As a Customer Accounts Specialist I, you will be responsible for managing customer accounts, resolving customer inquiries, and providing excellent customer service. If you are a motivated individual with strong communication and problem-solving skills, then this could be the perfect job for you!

Overview A Customer Accounts Specialist I is responsible for providing customer service and support to customers in the areas of account management, billing, and collections. They are responsible for ensuring customer satisfaction and resolving customer inquiries and complaints in a timely and professional manner. Detailed Job Description The Customer Accounts Specialist I is responsible for providing customer service and support to customers in the areas of account management, billing, and collections. They are responsible for ensuring customer satisfaction and resolving customer inquiries and complaints in a timely and professional manner. The Customer Accounts Specialist I will also be responsible for processing customer payments, maintaining customer accounts, and providing customer support. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Knowledge of billing and collections processes
• Knowledge of customer service principles and practices
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• Knowledge of billing and collections processes
• Knowledge of customer service principles and practices
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of billing and collections processes
• Knowledge of customer service software
• Knowledge of accounting principles
Job Experience
• 1-2 years of customer service experience
• 1-2 years of billing and collections experience
• 1-2 years of accounting experience
Job Responsibilities
• Provide customer service and support to customers in the areas of account management, billing, and collections
• Process customer payments and maintain customer accounts
• Resolve customer inquiries and complaints in a timely and professional manner
• Ensure customer satisfaction by providing timely and accurate information
• Maintain customer records and update customer information as needed
• Monitor customer accounts for any discrepancies or issues
• Assist with other customer service related tasks as needed