Customer Success Manager (Csm)
By Softeon At , Reston, 20190
Proven experience in a customer success, account management, or similar role, preferably in the software and/or supply chain industry.
Regularly report on customer success metrics and provide actionable insights to the management team.
Bachelor's degree in business, supply chain management, or a related field
Strong understanding of supply chain management concepts and processes.
Advocate for customer needs and requirements, ensuring that their feedback is considered in future product development initiatives.
Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.