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Creator Technical Support Specialist Jobs in Maine

Technical Support Specialist Jobs
By Coretek At Farmington Hills, MI, United States
Phone System management a plus
Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
Research, resolve and respond to various user requests and inquiries
Provide detailed description of problems and resolutions in the ticketing system
Perform administration of virtual and physical desktops using various tools
Perform regular security monitoring to identify possible intrusions

Are you looking for a challenging and rewarding role as a Technical Support Specialist? We are looking for a creative problem solver who can provide excellent customer service and technical support to our customers. If you have a passion for technology and a knack for troubleshooting, this is the perfect job for you!

Overview Creator Technical Support Specialists provide technical support to customers who are using a variety of software and hardware products. They are responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on how to use the products. Detailed Job Description Creator Technical Support Specialists are responsible for providing technical support to customers who are using a variety of software and hardware products. They must be able to troubleshoot and resolve customer issues, as well as provide advice and guidance on how to use the products. They must be able to answer customer questions and provide solutions to their problems. They must also be able to provide technical support to customers via phone, email, and chat. Job Skills Required
• Excellent customer service skills
• Knowledge of software and hardware products
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical support via phone, email, and chat
• Ability to provide advice and guidance on how to use products
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of software and hardware products
• Excellent customer service skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical support via phone, email, and chat
• Ability to provide advice and guidance on how to use products
Job Knowledge
• Knowledge of software and hardware products
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer systems and networks
Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical support via phone, email, and chat
Job Responsibilities
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve customer issues
• Provide advice and guidance on how to use products
• Answer customer questions and provide solutions to their problems
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information in the system