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Contact Center Support Jobs in Virginia

Service Center Support Jobs
By FedEx Ground At Winchester, VA, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Jr. Analyst, Contact Center Systems
By Banfield Pet Hospital At , Vancouver, Wa $65,478 - $75,958 a year
Provide high-level requirements definitions, workflow diagrams, and other technical documentation for call center system and process enhancements.
Other job duties as assigned.
Two years of Contact Center operations experience with outbound/inbound auto-dialer campaign facilitation (preferably NICE InContact) are required.
Demonstrated understanding of contact center/collection systems with direct knowledge of related practices and principles is required.
Two years of business analysis and/or reporting experience are preferred.
Continuing Education allowance & MED hours for eligible positions
Contact Center Engineer Jobs
By RogueThink Inc. At Arlington, VA, United States
CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager
Knowledge in legacy contact center's and IVR's, with associated business tooling
A mindset of automating everything, with experience demonstrating this.
Gov cloud automaton tooling and scripting experience - CFN, Terraform, Ansible, and Jenkins.
Knowledge of CRM solutions and integrations with contact centers like Amazon Connect
AWS Associate or Professional certifications

Are you looking for a job that combines customer service and problem-solving? Look no further! We are looking for a Contact Center Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview of Contact Center Support Contact Center Support is a customer service role that involves providing assistance to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. Detailed Job Description of Contact Center Support The Contact Center Support role is responsible for providing customer service support to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. The Contact Center Support role is also responsible for providing technical support to customers, troubleshooting customer issues, and providing product information. Job Skills Required for Contact Center Support
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to multitask
• Excellent communication skills
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications for Contact Center Support
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge for Contact Center Support
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience for Contact Center Support
• Previous customer service experience
• Previous experience in a contact center environment
• Previous experience in a customer service role
Job Responsibilities for Contact Center Support
• Respond to customer inquiries and provide customer service support
• Resolve customer issues and provide technical support
• Troubleshoot customer issues and provide product information
• Provide general customer service support
• Follow customer service processes and best practices
• Maintain customer service records and update customer information
• Monitor customer service performance and identify areas for improvement