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Contact Center Support Jobs in Iowa

Member Contact Center Consultant
By Connexus Credit Union At , Remote
Ability to help members achieve their personal financial objectives by anticipating their needs through active listening skills and product education
Connexus offers an Amazing Benefits package:
Ability to remain composed under pressure and provide a positive customer service experience
1+ years experience in a call center environment is required
Prior banking and/or financial industry experience strongly preferred
20 days of paid time off and 7 paid holidays
Contact Center Analyst Jobs
By Renaissance At , Remote $51,100 - $76,700 a year
Minimum three years contact center / workforce management experience, or
Utilize the Workforce Management (WFM) to create schedules with optimal coverage
Interpret data to help management make decisions about organizational structure, workflows, or resource allocation
Generate reports/create dashboards of activity to share with upper management
Manage the system’s build to ensure that users, skill routing, hours of operation, and other admin functionalities are operating efficiently.
Equivalent combination of education and experience
Contact Center Engineer - Telephony
By Live Nation At , Remote
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
Coordinates with business analysts and stakeholders as needed to determine business needs or requirements
2+ years of experience in systems engineering, with a focus on telephony systems, particularly Five9
Experience with Zendesk administration is a plus
Strong troubleshooting and problem-solving skills
Excellent communication and collaboration skills
Zoom Contact Center Solution Engineer (West)
By Zoom Video Communications, Inc. At , Remote From $135,400 a year
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
Service Center Support Jobs
By FedEx Freight At , Mount Vernon, 62864, Il $20.75 - $24.71 an hour
Demonstrated time management, organizational and multi-tasking skills
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
PC experience with the ability to learn required computer systems/programs
Account Coordinator, Contact Center (Remote | M-F, 8-5Pm Est)
By KAR Global At , Remote $18 an hour
Strong time management, organizational, and written/verbal communication skills
Comfortability work in a call center environment while working remotely
Assist our Senior Account Managers in problem solving
1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
A high level of detail-oriented experience as your notes will dictate future interactions with our clients
Excellent computer skills with Microsoft products such as Excel and Outlook
Associate, Travel Contact Center Sales
By AAA Club Alliance At , Remote $15.00 - $16.50 an hour
A competitive starting hourly rate of $15.00 - 16.50+; depending upon experience, plus Monthly Incentive Plan based on your individual performance
**This is a remote position, but candidates must live within our territory**
At AAA, your success is our success. What we can offer you:
Paid Time Off (almost 4 weeks the first year)
401(k) plan with employer match up to 7%
Medical, Dental, Vision and Prescription coverage

Are you looking for a job that combines customer service and problem-solving? Look no further! We are looking for a Contact Center Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview of Contact Center Support Contact Center Support is a customer service role that involves providing assistance to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. Detailed Job Description of Contact Center Support The Contact Center Support role is responsible for providing customer service support to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. The Contact Center Support role is also responsible for providing technical support to customers, troubleshooting customer issues, and providing product information. Job Skills Required for Contact Center Support
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to multitask
• Excellent communication skills
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications for Contact Center Support
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge for Contact Center Support
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience for Contact Center Support
• Previous customer service experience
• Previous experience in a contact center environment
• Previous experience in a customer service role
Job Responsibilities for Contact Center Support
• Respond to customer inquiries and provide customer service support
• Resolve customer issues and provide technical support
• Troubleshoot customer issues and provide product information
• Provide general customer service support
• Follow customer service processes and best practices
• Maintain customer service records and update customer information
• Monitor customer service performance and identify areas for improvement