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Contact Center Recruiter Jobs in Franklin, Arkansas

Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Contact Center Lead - Remote
By Duluth Trading Company At United States
Design and implement training programs to enhance the skills of our contact center staff.
Prior experience in a supervisory or team lead role within a contact center environment.
Strong leadership skills, capable of motivating and guiding team members.
Excellent communication and interpersonal abilities.
Proven problem-solving skills and a solution-oriented approach.
Lead and motivate a team of passionate customer service agents, fostering a positive and collaborative work culture.
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Account Coordinator, Contact Center (Remote | M-F, 11-8Pm Est)
By KAR Global At United States
Strong time management, organizational, and written/verbal communication skills
Comfortability work in a call center environment while working remotely
Assist our Senior Account Managers in problem solving
1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
A high level of detail-oriented experience as your notes will dictate future interactions with our clients
Excellent computer skills with Microsoft products such as Excel and Outlook
Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Contact Center Quality Auditor
By HomeSafe Alliance At United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Contact Center Solution Analyst
By Danta Technologies At United States
Provide tier 2 support of incident management. This includes any incident trending over time. Participant in any high critical incidents.
Provide innovation to business areas and contribute to improve their operational processes by advising how to adopt call center technologies.
Perform other duties as assigned
Contact Center (Telephony) Analyst, Product Operations
By Upstart At United States
Work cross-functionally with IT, Compliance, Change Management and other teams to support the launch of new system features
Experience working cross-functionally between operations and technical teams to write business requirements
Manage and document contact center phone configurations for all workflows and lending partner launches
Create and work with stakeholders to get sign off on requirements that specify how new tools and features should work
Experience configuring telephony, collections, or similar contact center systems
Experience working with cross-functional teams and understanding the the cross-functional and business implications of decisions
Amazon Connect - Contact Center Plication Development
By NLB Services At United States
•Application developer (see Specialization Requirements) that has strong Amazon Connect experience
• BS level technical degree or 5+ years equivalent professional or military experience
• Experience with Continuous Integration and Continuous Delivery (CI/CD)
• Exposure to Agile development methodologies
Product Marketing Manager, Zoom Contact Center
By Zoom At United States
Must have a minimum of 2 years of product marketing experience specifically in the Contact Center/CCaaS industry***
This role requires someone with background knowledge of contact centers, multichannel marketing engagement, automation and phone
Expert knowledge of phone, CRM, and contact center products in this market space
Excellent leadership skills and are successful in matrixed organizations
Extremely strong written (storytelling) and verbal communication skills with the ability to deliver simple and actionable analysis
Team player and have strong interpersonal skills
Zoom Contact Center Solution Engineer (West)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Senior Contact Center Administrator (Remote)
By Path At United States
Experience working cross-functionally with sales and marketing team processes (lead management, prospecting, contracts, etc).
3-5 years of contact center, sales, revenue operations, customer service management or related experience
Support the enterprise tools service management team with tier 2 escalations for technical support
Experience working with sales and customer success managers to solve complex operational problems
Collaborating with GTM project managers and the Enterprise Tools team to integrate these tools seamlessly in to custom facing team workflows
Ensure that Path is compliant with regulatory requirements
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Supervisor Jobs
By Imaging Healthcare Specialists, LLC At , Athens, 30606 $42,500 - $49,500 a year
Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.
Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.
Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
Manage labor audits and review staff scheduling to maximize efficiency.
Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
Contact Center Rep Associate-Remote Eligible
By UCHealth At , Aurora, 80045 $19.10 - $24.83 an hour
Other information: Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree. Required Licensure/Certification: None required. Minimum Experience: None required.
Tuition and continuing education reimbursement
Full suite of voluntary benefits such as identity theft protection and pet insurance
This is a remote position. You must reside in Colorado.
Full medical, dental and vision coverage
Retirement plans to include pension plan and 403(b) matching
Contact Center Rep Associate-Remote Eligible
By UCHealth At , Aurora $19.10 - $24.83 an hour
Other information: Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree. Required Licensure/Certification: None required. Minimum Experience: None required.
Tuition and continuing education reimbursement
Full suite of voluntary benefits such as identity theft protection and pet insurance
This is a remote position. You must reside in Colorado.
Full medical, dental and vision coverage
Retirement plans to include pension plan and 403(b) matching
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
Migrant Recruiter - Geo Center- 2023-2024
By Warren County Public Schools At , Bowling Green, Ky $20.80 - $26.55 an hour

Salary range: $20.80 - $26.55

Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Registered Nurse, Contact Center
By Arbor Hospice At , Southfield, 48034, Mi
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Patient Services Coordinator - Contact Center
By OrthoCarolina At , Charlotte, 28209, Nc
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Health, Dental, and Vision insurance
The PSC can perform any of the duties bellow:
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Contact Center Supervisor Jobs
By DiRAD Technologies At Clifton Park, NY, United States
Previous experience in call center supervisory or management role
Project Management experience is a plus
Certified Call Centre Manager (CCCM) or equivalent certification is a plus
Plan and develop operational business processes to align with Service Level Agreements and contractual requirements.
Proven experience with customer service
Working knowledge of performance evaluations and call center metrics
Contact Center Rn – Call Center
By Memorial Hospital of South Bend At Springfield, IL, United States

CONTACT CENTER RN – CALL CENTER Marietta Memorial Hospital, 401 Matthew Street, Marietta, Ohio, United States of America Req #4623 Monday, July 10, 2023 Status: Flex Time – 48 hours Hours: 9a-5p, ...

Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Contact Center Team Lead
By XTEND At Grand Rapids, MI, United States

POSITION SUMMARY The Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead - Inbound will obtain ...

Supervisor, Contact Center Team
By JJ Kane Auctions At Birmingham, AL, United States
Education, Experience and Skills Required:
Four years industry related experience, or
Problem solving and troubleshooting skills required
Supervise the assigned area’s staffing, including overall headcount and vacation approvals
Communicate and enforce company policies and procedures consistently and accurately
Hold associates accountable for work quality and performance through regular feedback and annual performance reviews
Contact Center Associate Jobs
By Harbor Freight Tools At Arizona, United States
Successfully manages frustration and anxiety in high-stress situations
Strives to deliver an exceptional customer experience every time
Customer Service, Retail, or Hospitality experience preferred
Intermediate computer skills, including MS Office (Excel, Word) required
Deliver friendly and helpful service
Actively listen and express empathy
Contact Center Supervisor Jobs
By Goodwill of the Finger Lakes At Rochester, NY, United States
Communicates regularly with staff and management to ensure clear understanding and to share pertinent information.
Monitors calls to observe employees’ demeanor, customer service skills, technical accuracy and conformity to policies and contract standards.
Manages and prioritizes daily workloads to handle calls and adjust work assignments in response to volume fluctuation.
Manages scheduling of CSRs and other direct reports.
Prepares and delivers timely performance appraisals in collaboration with Contact Center Manager.
Manages and responds to all contract traffic (telephone calls, e-mails, faxes, etc.).

Are you looking for a job that will allow you to use your recruiting skills to help build a successful contact center team? We are looking for an experienced Contact Center Recruiter to join our team and help us find the best talent for our contact center. As a Contact Center Recruiter, you will be responsible for sourcing, screening, and interviewing candidates for contact center positions. You will also be responsible for developing and maintaining relationships with hiring managers and other stakeholders. If you are an experienced recruiter with a passion for helping people find the right job, then this is the perfect opportunity for you!

Overview:

A Contact Center Recruiter is responsible for recruiting and hiring qualified candidates for contact center positions. They work closely with hiring managers to ensure that the right people are hired for the right positions. They also provide guidance and support to new hires and help them to become successful in their roles.

Detailed Job Description:

A Contact Center Recruiter is responsible for identifying, screening, and interviewing potential candidates for contact center positions. They must have a thorough understanding of the contact center industry and the roles and responsibilities of each position. They must be able to assess the skills and qualifications of each candidate and make sure they are a good fit for the role. They must also be able to create job postings and advertise them in the appropriate places.

What is Contact Center Recruiter Job Skills Required?

• Excellent communication skills
• Knowledge of contact center industry
• Ability to assess candidate qualifications
• Ability to create job postings
• Knowledge of recruitment processes
• Ability to work with hiring managers
• Knowledge of labor laws
• Ability to negotiate salaries

What is Contact Center Recruiter Job Qualifications?

• Bachelor’s degree in Human Resources or related field
• Previous experience in recruitment or contact center industry
• Knowledge of labor laws and regulations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Contact Center Recruiter Job Knowledge?

• Knowledge of contact center industry
• Knowledge of recruitment processes
• Knowledge of labor laws and regulations
• Knowledge of applicant tracking systems

What is Contact Center Recruiter Job Experience?

• Previous experience in recruitment or contact center industry
• Experience in interviewing and assessing candidates
• Experience in creating job postings

What is Contact Center Recruiter Job Responsibilities?

• Identify, screen, and interview potential candidates for contact center positions
• Assess candidate qualifications and make sure they are a good fit for the role
• Create job postings and advertise them in the appropriate places
• Negotiate salaries and other terms of employment
• Provide guidance and support to new hires
• Monitor and evaluate performance of contact center staff