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Consumer Care Representative Jobs in Wisconsin

Consumer Care Representative Jobs
By Delta Dental of Wisconsin At , Stevens Point, 54482, Wi
Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools
Computer skills, including experience with MS Office Suite applications
Develop and maintain a thorough working knowledge of IAS’s products and services
Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue
Responsible for providing accurate benefit design information and closing the sale of the IAS dental products
High school diploma or equivalent with two years of related business experience

Are you looking for a job that offers a great work-life balance? Become a Consumer Care Representative and help customers with their inquiries while enjoying flexible hours and a competitive salary!

A Consumer Care Representative is responsible for providing customer service and support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues.

What is Consumer Care Representative Skills Required?

• Excellent customer service and communication skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team

What is Consumer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Consumer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and applications

What is Consumer Care Representative Experience?

• Previous customer service experience
• Previous experience in a customer service role

What is Consumer Care Representative Responsibilities?

• Respond to customer inquiries, complaints, and issues in a timely manner
• Provide accurate information to customers
• Resolve customer issues and complaints
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction