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Computer Support Technician 1 Jobs in Colorado

Intake Child Support Technician 1- Denver Human Services
By City and County of Denver At , Denver $20.90 - $31.35 an hour
Requests missing documentation and collect all necessary information for case processing, data entry and case transfer
Effectively manages and resolves customer escalations while ensuring customer satisfaction and maintaining positive relationships
Collaborates with Human Services Family and Adult Assistance Program employees to request noncompliance of benefits when a customer is nonresponsive
Bilingual experience preferred- able to read, write, and speak proficiently in both Spanish and English
Experience collecting protected personal information from a diverse customer population
Experience managing caseloads in a fast-paced, deadline driven environment

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Computer Support Technician to join our team and provide technical assistance to our customers. You will troubleshoot hardware and software issues, install and configure systems, and provide support for a variety of computer systems. If you have a passion for technology and helping others, this could be the perfect job for you!

Computer Support Technician 1 job skills required:

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose computer problems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to follow instructions and procedures
• Ability to work in a fast-paced environment

What is Computer Support Technician 1 job Qualifications?

• High school diploma or equivalent
• A+ certification or equivalent experience
• Experience with Windows and Mac operating systems
• Knowledge of networking and network security
• Experience with troubleshooting and diagnosing computer hardware and software

What is Computer Support Technician 1 job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and network security
• Knowledge of Windows and Mac operating systems
• Knowledge of troubleshooting and diagnosing computer hardware and software

What is Computer Support Technician 1 job Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a computer support role

What is Computer Support Technician 1 job Responsibilities?

• Provide technical support to customers via phone, email, and in-person
• Troubleshoot and diagnose computer hardware and software issues
• Install and configure computer hardware and software
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