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Intake Child Support Technician 1- Denver Human Services

Company

City and County of Denver
Address , Denver
Employment type FULL_TIME
Salary $20.90 - $31.35 an hour
Expires 2023-12-02
Posted at 9 months ago
Job Description
About Our Job
About Our Job
Please apply as soon as possible, as this position will close without advance notice once we receive a sufficient number of qualified candidates.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field 3 days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Technician I.
Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.
The Intake Child Support Technician I:
  • Conducts intake interviews assists clients with child support application, county declarations and request required ids and documents
  • Performs investigative research to verify or collect necessary information
  • Requests missing documentation and collect all necessary information for case processing, data entry and case transfer
  • Receive and review referrals, conducts systems research, and determine appropriate actions to initiate child support cases
  • Responds to questions providing accurate and comprehensive explanation around county, state and federal regulations, policies, procedures, or standards related to child support work and program
  • Effectively manages and resolves customer escalations while ensuring customer satisfaction and maintaining positive relationships
  • Collaborates with other agencies for eligibility and compliance purposes
  • Enter and maintains accurate client records in databases including demographic updates
  • Collaborates with Human Services Family and Adult Assistance Program employees to request noncompliance of benefits when a customer is nonresponsive
  • Reviews court orders and minutes for child support and court ordered medical information
  • Adheres to departmental policies and procedures, customer service standards, and compliance guidelines
  • Responsible for managing and maintaining a caseload
  • Determines the correct class, status, and category of cases
  • Collaborates with coworkers and clients from diverse backgrounds in an inclusive and equity-driven environment
  • Performs other related duties as assigned or requested
About You
Our ideal candidate has:
  • Bilingual experience preferred- able to read, write, and speak proficiently in both Spanish and English
  • Experience managing caseloads in a fast-paced, deadline driven environment
  • Experience collecting protected personal information from a diverse customer population
  • Experience with ACSES and CBMS systems a plus
  • Proficient in Microsoft Office products (Outlook, Word, Excel) and Microsoft Teams
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Four (4) years of experience performing office support work.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
License/Certifications: By position, requires a valid Driver's License at the time of application.
Licenses and certifications must be kept current as a condition of employment.

About Everything Else
Job Profile
CA2900 Child Support Technician I
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$20.90 - $31.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.90 - $26.13 per hour based on relevant experience and other factors.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.