Personal Computer Support Technician (Remote)
By DivIHN Integration Inc At United States
The contractor support services shall include unlimited telephone support, online support, periodic upgrades and enhancement to Resource Patient Management System.
Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
Title: Personal Computer Support Technician (REMOTE)
Information and assistance will be available from the Help Desk 8:00AM to 5:00PM.
Support calls will be responded to by contracting staff within four hours of each call during normal working hours.
Standard telephone response is limited to the hours of 8:00am to 5:00pm E.S.T., Monday through Friday, excluding holidays

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Computer Support Technician to join our team and provide technical assistance to our customers. You will troubleshoot hardware and software issues, install and configure systems, and provide support for a variety of computer systems. If you have a passion for technology and helping others, this could be the perfect job for you!

Computer Support Technician 1 job skills required:

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose computer problems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to follow instructions and procedures
• Ability to work in a fast-paced environment

What is Computer Support Technician 1 job Qualifications?

• High school diploma or equivalent
• A+ certification or equivalent experience
• Experience with Windows and Mac operating systems
• Knowledge of networking and network security
• Experience with troubleshooting and diagnosing computer hardware and software

What is Computer Support Technician 1 job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and network security
• Knowledge of Windows and Mac operating systems
• Knowledge of troubleshooting and diagnosing computer hardware and software

What is Computer Support Technician 1 job Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a computer support role

What is Computer Support Technician 1 job Responsibilities?

• Provide technical support to customers via phone, email, and in-person
• Troubleshoot and diagnose computer hardware and software issues
• Install and configure computer hardware and software