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Personal Computer Support Technician (Remote)
Company | DivIHN Integration Inc |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2024-02-24 |
Posted at | 8 months ago |
DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.
- The following holidays are observed by the Support Department: New Year's Day, Labor Day, President's Day, Columbus Day, Memorial Day, Thanksgiving Day, The day after Thanksgiving Day, Independence Day, and Christmas Day.
- Standard telephone response is limited to the hours of 8:00am to 5:00pm E.S.T., Monday through Friday, excluding holidays
- The contractor support services shall include unlimited telephone support, online support, periodic upgrades and enhancement to Resource Patient Management System.
- Information and assistance will be available from the Help Desk 8:00AM to 5:00PM.
- Support calls will be responded to by contracting staff within four hours of each call during normal working hours.
- The contractor will assist the callers requesting support during a four-hour call-back period or will provide an estimate of the time required to resolve the problem.
- Client will provide file system level access such as Remote Desktop (RDP) as well as access to Ensemble at the Administrator level.
- Client will also provide routine programmer-level access to RPMS for the contracting staff.
- Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
- If the contractor is unable to resolve a problem, the contractor will work with the Client developers/supporters for that application, along with Client IT staff and applications users, to get the problem resolved.
- Support service includes periodic upgrades and enhancement to RPMS software. These enhancements are based on the release notifications of developers/supporters for Client's clinical applications.
- Patient Care Component
- Reference Laboratory Interface System
- Data Warehouse Export System
- Controlled Drug Export System
- Laboratory System
- Immunization Tracking System
- Case Management System
- Radiology System
- Immunization State Data Exchange
- Diabetes Management System
- Radiology and PACS Interfaces to RPMS
- Immunization Forecaster
- HL7 Messaging
- MSystems Supply System Interface to RPMS
- Behavioral Health System
- Community Health Representative System (CHR)
- Uniform Data System (UDS)
- Clinical Reporting System (CRS)
- Generic Interface System
- Practice Management Applications
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