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Complaints Coordinator Jobs

Quality Complaints Specialist Jobs
By Aditi Consulting At United States
• Escalates potential Quality issues to Management.
• Determines situations which require escalation to management.
• Familiarity with basic project management tools
• Applies analytical skills to evaluate complex situations using multiple sources of information.
• Execution of regulatory and SOP requirements
• Master’s degree & 2 years of directly related experience OR
Manager, Complaints & Grievances, Dentaquest (Remote)
By DentaQuest At United States
Previous experience working with regulatory requirements and direct contact with clients required.
Bachelor’s Degree or equivalent experience.
1 year related supervisory experience in an office setting is required.
Knowledge of general computer software (Excel, MS Word and Access).
Identify and communicate client expectations and regulatory requirements to ensure compliance with member and provider complaints and appeal letters.
Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
Team Lead, Complaints Jobs
By Chime At San Francisco, CA, United States
Routinely and clearly communicate what needs to fall to management and stakeholders
Advanced Microsoft Office or G Suite skills and dashboarding experience using data visualization tools such as Looker
The aptitude to foster cohesion and inclusivity in a remote team environment across multiple time zones
💰 Competitive salary based on experience
✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
The ability to pivot and prioritize in a rapidly changing, agile environment
Complaints Administrative Assistant - Us Remote
By Motorola Solutions At , Austin, 73301
Excellent verbal and written communication skills
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
Google email, Docs & Sheets experience preferred
Microsoft Excel & Word (Intermediate to Advanced) experience
Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
Quality Complaints Specialist Jobs
By Aditi Consulting At United States
Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information
Raises potential Quality issues to Management
Decision Making, Attention to detail, Time management
REMOTE - EST working hours preferred but not required
Execution of regulatory and SOP requirements
Master’s degree & 3 years of experience directly related to the job
Complaints & Grievances Specialist Ii, Dentaquest (Remote)
By Talentify.io At United States
Identifying areas for improvement and communicating suggestions to management.
Bachelor's degree in Business Administration/Management or a related field.
Investigating and resolving member appeals, complaints, and grievances based on specific regulatory requirements.
Excellent verbal and written communication skills.
1 year of experience in a higher-level role such as Lead or Supervisor.
The employer's Affirmative Action Program affirms their commitment to making reasonable accommodations for individuals with disabilities or special disabled veterans.
Customer Complaints Management - 100% Remote
By WFYI Public Media At Salt Lake City, UT, United States
Position : Customer Complaints Management- 100% Remote
Data entry experience is a plus
Emphasis will be placed on accuracy and timeliness of data entry and processing
Two to four (2-4) years’ experiences in a related area or equivalency.
Demonstrated human relations and communication skills.
Working competence in Word Processing, Excel spreadsheets, presentation, and other software programs along with good letter composition skills.
Complaints Specialist Jobs
By Chime At San Francisco, CA, United States
Have 2+ years of experience in financial services, preferably in operations, complaints, compliance, risk management, dispute processing, and/or audit roles
Research member complaints to comprehensively understand a consumer’s experience with Chime. Identify the point of failure for the consumer experience.
Develop and maintain extensive knowledge of federal, state, and local consumer protection laws and regulations applicable to all of Chime’s products.
Escalated customer support experience in a high-volume environment.
Possess strong critical thinking, multi-tasking, organizational and prioritizing skills
Have advanced Microsoft Office or G Suite skills
Complaints Investigator Jobs
By Aequor At United States
Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information
Raises potential Quality issues to Management
Location: Thousand Oaks, CA - Remote
Execution of regulatory and SOP requirements
Master’s degree & 3 years of experience directly related to the job
Bachelor’s degree & 5 years of experience directly related to the job
Complaints Handling Management Specialist
By MillenniumSoft Inc At San Antonio, TX, United States
KSA Requirements (Knowledge, Skills, And Abilities)
Excellent time management and multitasking skills
Provide training to personnel involved in overall complaint process as directed by management.
Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)
Provide training to peers as requested by management.
Raise any escalated customer concerns to the next level of management.
Escalated Customer Complaints Analyst (Remote Opportunity)
By Regions Bank At Hoover, AL, United States
Develops business group policies and procedures and provides recommendations to management for final approval
Certified Regulatory Compliance Manager (CRCM)
Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business
Strong verbal, written communication, and organizational skills
Communicates with business leaders to improve complaint handling policies and procedures through educational efforts for Associates
Medical, Dental and Vision Benefits
Escalated Customer Complaints Analyst (Remote Opportunity)
By Talentify.io At United States
Develop business group policies and procedures and provide recommendations to management for final approval.
Strong verbal, written communication, and organizational skills.
Benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
Ensure business unit activities follow necessary rules and regulations and comply with legal boundaries and jurisdictions.
Conduct research of laws and regulations that impact compliance.
Administer a monitoring and testing program to ensure effective compliance with all applicable laws and regulations.
Escalated Customer Complaints Analyst (Remote Opportunity)
By Regions Bank At Birmingham, AL, United States
Change management capabilities – proactive and adaptive
Communicates with business leaders to improve complaint handling policies and procedures through educational efforts for Associates
Certified Regulatory Compliance Manager (CRCM)
Strong organizational, analytical, and problem-solving skills
Strong written and verbal communication skills
Medical, Dental and Vision Benefits
Complaints Analyst Jobs
By Turn2Partners At United States
Customer service experience, including communications over the phone and through written channels.
Must have high comprehension skills.
Review customer complaints, analyze the issue, document, and sort related issues.
Review customer complaints in audio, transcribed calls, letters, and emails.
Review existing client documentation to ensure smooth reconciliation of past complaints.
Recent college graduate from accredited four year school.
Director Of Complaints Management
By SquareTrade At Denver, CO, United States
10+ years management experience leading a high-volume contact center team
Excellent judgment handling complaint management and problem mitigation
You will need to learn and then demonstrate mastery of SquareTrade’s customer experience, including Claim handling
Deep understanding of requirements specifically around complaints handling and problem resolution
This role is remote. Travel to SquareTrade offices will be required periodically
Experience managing a distributed org of 50+ Customer Service specialists
Quality Manager- Complaints Jobs
By AstraZeneca At , Newark, 19702, De
Demonstrated experience working cross-functionally and managing significant improvement initiatives (e.g. project management skills)
Escalate critical product complaints or issues to management.
Support EQ Quality Management Systems
2 years Proven broad experience in either the pharmaceutical operations environment or pharmaceutical Quality Assurance role
Experience working in a PCO/PET organization
Proven experience in Quality Assurance or combination of Quality and Technical
Quality Complaints Specialist- Pharma
By TotalMed, Inc. At United States
• Excellent written and verbal communication skills in English and Spanish.
Position Title – Specialist Quality Complaints
• Able to work in a team-oriented, matrix environment and work effectively with diverse departmental groups
Qa, Manager Of Product Complaints (Contract)
By Vertex Pharmaceuticals At , Boston, 02210, Ma $85 - $95 an hour
Support activities associated with the product complaint process, including reconciliation, training, complaint sample management, triage, trending, SOP management, etc.
Escalate critical issues to senior management.
Must have extensive experience in a Quality Assurance role supporting root cause investigations / CAPA development.
Proven ability to manage projects of significant scope and complexity, while meeting deliverable timelines.
Excellent technical writing, presentation, and communication skills.
Broad GxP Knowledge and understanding across lifecycle of the product
Consumer Complaints & Research Analyst (Contract)
By Wells Fargo At , Charlotte, Nc
Direct experience or strong knowledge of Credit card products &/or a background in Retail/ Merchant services
Benefits on offer for this contract position
Strong written communication skills to create written evidence and artifacts (must have strong grammar skills)
SharePoint - Intermediate level skills
Conducting research of closed customer complaints to determine whether the complaint is a result of a control gap within the organization
Performing root-cause analysis to determine cause of complaint and if it is repeatable
Complaints & Grievances Specialist Ii (Dentaquest) Remote
By DentaQuest At United States
Keep abreast of changes in market requirements and demonstrate expert knowledge in specific market nuances.
Identify areas for improvement or processes that are unproductive, time consuming, and/or inefficient and communicate that information to management.
Communicate ways to improve processes and procedures to management.
Excellent verbal, written, interpersonal, organizational and communication skills.
Excellent research skills with ability to identify underlying issue(s) not articulated
1 year of experience in a higher-level role such as Lead or Supervisor role.

Are you looking for an exciting opportunity to help customers resolve their complaints? We are looking for a Complaints Coordinator to join our team and help us provide excellent customer service. You will be responsible for responding to customer complaints, investigating the issues, and working with other departments to ensure customer satisfaction. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

Overview A Complaints Coordinator is responsible for managing customer complaints and ensuring that they are resolved in a timely and satisfactory manner. They are responsible for investigating customer complaints, responding to customer inquiries, and providing customer service support. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. Detailed Job Description The Complaints Coordinator is responsible for managing customer complaints and ensuring that they are resolved in a timely and satisfactory manner. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. The Complaints Coordinator must be able to investigate customer complaints, respond to customer inquiries, and provide customer service support. They must be able to identify and resolve customer issues in a timely manner. The Complaints Coordinator must be able to maintain accurate records of customer complaints and ensure that all customer complaints are addressed in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize work
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of customer complaint resolution processes
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of experience in customer service or related field
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer complaint resolution processes
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
Job Experience
• At least two years of experience in customer service or related field
• Experience in customer complaint resolution
• Experience in customer service software and systems
Job Responsibilities
• Manage customer complaints and ensure that they are resolved in a timely and satisfactory manner
• Investigate customer complaints and provide solutions to their problems
• Respond to customer inquiries and provide customer service support
• Identify and resolve customer issues in a timely manner
• Maintain accurate records of customer complaints
• Ensure that all customer complaints are addressed in a timely manner
• Monitor customer service trends and provide feedback to management
• Provide customer service training to staff members