Complaints Investigator Jobs

Title: Complaints Investigator

Location: Thousand Oaks, CA - Remote

Duration : 12 Months Long Contract (Can Be Extended Even Longer)

SUMMARY

The Specialist Quality Complaints Level 2 / Level 3 Complaint Owner will investigate complaints, lead cross-functional teams to conduct complex complaint investigations, determine corrective actions with their effectiveness and determine the steps necessary to ensure the proper level of control for product in distribution. Aligns complaint closure requirements in adherence with pre-determined process step metrics to ensure timely closure of records.

Key Responsibilities:

Ensures quality of complaint records

Facilitate cross-functional meetings to plan and coordinate the plan for closure of records

Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information

Completes prioritized work plans

Quickly advances issues that could impede the ability to close records according to action plans

Maintains compliance with local and global processes

Execution of regulatory and SOP requirements

Anticipates and prevents potential issues with regulators

Provides guidance and technical advice

Evaluates subject matter specialist assessments

Raises potential Quality issues to Management

Basic Qualifications:

Doctorate degree

OR

Master’s degree & 3 years of experience directly related to the job

OR

Bachelor’s degree & 5 years of experience directly related to the job