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Complaint Monitoring Program Manager Jobs

Program Monitoring Training Specialist
By Corner Alliance At Washington, United States
Analyze the needs and goals of the learners and the organization and develop objectives and learning outcomes for educational materials
Collaborate with subject matter experts to ensure the accuracy and completeness of educational materials
Test and evaluate educational materials to ensure they are effective and meet the needs of the learners
Remain up to date on current and emerging educational technologies and techniques
Bachelor’s degree and at least 7 years of relevant, professional experience
At least 3 years of experience in federal program training
Consumer Compliance Monitoring Program Manager
By Coastal Community Bank At Washington, United States
Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
Strong investigative, problem-solving, and critical thinking skills and the ability to provide workable recommendations and solutions.
Must possess initiative, be a self-starter, have exceptional organizational skills, and a high attention to detail and accuracy.
5+ years of experience managing a program and/or projects in the banking or financial services industry.
3+ years of experience in regulatory consumer compliance required.
Experience in analyzing data for trends and using software applications to conduct compliance monitoring.
Program Monitoring Training Specialist
By Corner Alliance At Washington, DC, United States
Analyze the needs and goals of the learners and the organization and develop objectives and learning outcomes for educational materials
Collaborate with subject matter experts to ensure the accuracy and completeness of educational materials
Test and evaluate educational materials to ensure they are effective and meet the needs of the learners
Remain up to date on current and emerging educational technologies and techniques
Bachelor’s degree and at least 7 years of relevant, professional experience
At least 3 years of experience in federal program training
Manager - Quality Monitoring
By Virgin Voyages At Miami-Fort Lauderdale Area, United States
Organizational, decision-making, time management, project management and leadership skills
Manage a team of quality monitoring specialist that will lead in the monitoring and coaching of our crew
Bachelor’s Degree and/or 2-3 years of experience
2+ years of directly related guest service experience and/or quality role
Proven work experience as a high performer, strong collaborator and/or team leader
Analytical skills (basic understanding of data analysis)
Fraud Monitoring Manager Jobs
By FinTrust Connect At Wayne, NJ, United States
Workplace (On-site, Hybrid, Remote): Hybrid (3 in office /2 at home) in Wayne, NJ
Minimum 5 years' experience managing a mid-sized, fraud alerting or fraud investigations team or similar role.
Experience detecting and deploying mitigation strategies regarding various forms of fraud committed against financial institutions.
Effectively manage alert documentation storage and record retention standards.
Fraud Monitoring Manager -Wayne, NJ
Bachelor's degree from an accredited college or university in a business-related field.
Manager, Global Clinical Monitoring
By Precision For Medicine At New York, NY, United States
Experience in the Therapeutic area/country of the staff assigned to manage
High capacity for Emotional Intelligence and a passion for people management and development.
Perform accompanied site visits to assess CRA skills and developmental needs, as well as assist CRAs with project specific issues.
Manage CRA staff in accordance with Precision for Medicine’s values and policies.
Graduate, postgraduate, 4-year college degree, or equivalent experience ideally in a scientific or healthcare discipline
Monitoring experience includes use of electronic data capture systems as well as paper and electronic medical records.
Manager, Global Clinical Monitoring
By Precision For Medicine At Chicago, IL, United States
Experience in the Therapeutic area/country of the staff assigned to manage
High capacity for Emotional Intelligence and a passion for people management and development.
Perform accompanied site visits to assess CRA skills and developmental needs, as well as assist CRAs with project specific issues.
Manage CRA staff in accordance with Precision for Medicine’s values and policies.
Graduate, postgraduate, 4-year college degree, or equivalent experience ideally in a scientific or healthcare discipline
Monitoring experience includes use of electronic data capture systems as well as paper and electronic medical records.
Manager, Global Clinical Monitoring
By Precision Medicine Group At Austin, TX, United States
Experience in the Therapeutic area/country of the staff assigned to manage
High capacity for Emotional Intelligence and a passion for people management and development.
Perform accompanied site visits to assess CRA skills and developmental needs, as well as assist CRAs with project specific issues.
Manage CRA staff in accordance with Precision for Medicine’s values and policies.
Graduate, postgraduate, 4-year college degree, or equivalent experience ideally in a scientific or healthcare discipline
Monitoring experience includes use of electronic data capture systems as well as paper and electronic medical records.
Manager, Global Clinical Monitoring
By Precision Medicine Group At Seattle, WA, United States
Experience in the Therapeutic area/country of the staff assigned to manage
High capacity for Emotional Intelligence and a passion for people management and development.
Perform accompanied site visits to assess CRA skills and developmental needs, as well as assist CRAs with project specific issues.
Manage CRA staff in accordance with Precision for Medicine’s values and policies.
Graduate, postgraduate, 4-year college degree, or equivalent experience ideally in a scientific or healthcare discipline
Monitoring experience includes use of electronic data capture systems as well as paper and electronic medical records.
Remote Monitoring Center Manager
By Ohmium At United States
3+ years of project management experience.
Required Qualifications, Education & Experience
Preferred Qualifications, Education & Experience
Bachelor’s degree in science, technology, engineering, or mathematics or combination of education, training, and experience.
Lead, develop, and coach the monitoring engineers and manage performance according to the organization’s values and goals.
Develop and implement training programs to ensure monitoring engineer capabilities and proficiencies are established and maintained.
Compliance Monitoring Manager Jobs
By Coastal Community Bank At , Remote $83,079 - $124,620 a year
7+ years combined experience in Bank Regulatory Compliance, Audit, or Risk Management.
Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
Manage and provide oversight and support in developing and implementing monitoring strategies and tools to automate and perform monitoring activities.
Strong investigative, problem-solving and critical thinking skills and ability to provide workable recommendations and solutions.
Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.
Ideally, experience across fintech and traditional financial institutions.

Are you an experienced Program Manager looking to make an impact? We are looking for a Complaint Monitoring Program Manager to join our team and help us ensure our customers have the best experience possible. You will be responsible for developing and managing a comprehensive complaint monitoring program, ensuring customer complaints are addressed in a timely and efficient manner. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview A Complaint Monitoring Program Manager is responsible for overseeing the development, implementation, and maintenance of a complaint monitoring program. The manager will ensure that the program is effective in addressing customer complaints and resolving them in a timely manner. The manager will also be responsible for developing and implementing policies and procedures to ensure that customer complaints are handled in a professional and efficient manner. Detailed Job Description The Complaint Monitoring Program Manager is responsible for developing, implementing, and maintaining a complaint monitoring program. The manager will ensure that the program is effective in addressing customer complaints and resolving them in a timely manner. The manager will also be responsible for developing and implementing policies and procedures to ensure that customer complaints are handled in a professional and efficient manner. The manager will also be responsible for monitoring customer feedback and providing feedback to the appropriate departments. The manager will also be responsible for developing and implementing training programs for customer service representatives and other staff members. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer service principles and practices
• Knowledge of complaint management systems
• Knowledge of relevant laws and regulations
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service, complaint management, or related field
• Experience in developing and implementing customer service policies and procedures
• Experience in developing and implementing complaint monitoring programs
• Experience in developing and implementing training programs
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of complaint management systems
• Knowledge of relevant laws and regulations
• Knowledge of customer service software and systems
Job Experience
• 5+ years of experience in customer service, complaint management, or related field
• Experience in developing and implementing customer service policies and procedures
• Experience in developing and implementing complaint monitoring programs
• Experience in developing and implementing training programs
Job Responsibilities
• Develop, implement, and maintain a complaint monitoring program
• Monitor customer feedback and provide feedback to the appropriate departments
• Develop and implement policies and procedures to ensure that customer complaints are handled in a professional and efficient manner
• Develop and implement training programs for customer service representatives and other staff members
• Monitor customer service performance and provide feedback