Compliance Monitoring Manager Jobs

ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together - you belong here.

HOW THIS ROLE IMPACTS COASTAL

As a Compliance Monitoring Manager, you’ll work as a leader and valuable contributor on the Compliance Assurance team. In this role, you’ll manage and analyze the compliance monitoring activities across the Bank, and maintain the processes, procedures, and timelines.

WHAT YOU’LL DO AT COASTAL

The Compliance Monitoring Manager works on a team as the second line of defense for the Bank. You’ll work to ensure a strong, enterprise-wide compliance culture by overseeing and implementing the monitoring activities of the Bank’s Compliance Monitoring Program. In this role, you’ll provide continual development and improvements to the monitoring program infrastructure, ensuring that it identifies, measures, and monitors compliance with all applicable laws and regulations.

HOW YOU’LL DO IT

• Provide internal service in accordance with Coastal Core Values.
• Responsible for monitoring process and program enhancements, including creating or updating monitoring procedures, work paper templates, and training materials.
• Maintains proficient knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business or Partner, including the impacts on testing.
• Performs issue validation of remediation efforts for issues identified through monitoring activities, adhering to department standards.
• Responsible for monitoring the completion of action plans for issues identified in monitoring activities to ensure completion is within target date timeframes. This includes ensuring monthly status updates from action plan owners have been received and documented in the GRC tool.
• Assists with developing a compliance monitoring schedule and completing the annual compliance risk assessment.
• Builds and maintains strong relationships with key stakeholders and team members.
• Documents monitoring activities accurately, thoroughly, and according to department standards that clearly communicate the objective, scope, and support conclusions of test findings.
• Prepares effective communication reporting to summarize findings, including root cause analysis, and identifies opportunities for additional automated or system controls to assist in providing more automated controls.
• Manage and provide guidance, coaching, and training to a team of Compliance professionals and provide support related to regulatory interpretation, work paper creation, and monitoring activity execution.
• Manage and provide oversight and support in developing and implementing monitoring strategies and tools to automate and perform monitoring activities.
• Manages and performs various monitoring activities, including; Complaint [HB1] data analysis and evaluation to identify trends, compliance gaps, and potential compliance risk exposure, use of social media listening tools and AI-driven software and marketing compliance monitoring and general ongoing regulatory compliance monitoring
• Identifies opportunities to use data analytics and statistical analyses to create automated monitoring of control activities and regulatory components.
• Responsible for ensuring monitoring processes and procedures are followed and monitoring schedule timelines are met.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance.
• Strong investigative, problem-solving and critical thinking skills and ability to provide workable recommendations and solutions.
• Ability to exercise independent judgement and perform complex analytical work independently.
• Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.
• Strong verbal and written communication skills with ability to summarize issues, articulate complex concepts clearly, create reports effectively, and interact with variety of individuals within all levels of the department and the financial institution.
• Proficiency with standard computer applications including Windows Office suite.
• Proven ability to establish and maintain effective relationships at all levels.

Education

• Proven expertise with consumer protection regulations, laws, and the internal controls needed to mitigate those risks. Experience in both lending and deposit regulations is required.
• Expertise in analyzing data for trends and using software applications to conduct compliance monitoring required
• Ideally, experience across fintech and traditional financial institutions.
• 7+ years combined experience in Bank Regulatory Compliance, Audit, or Risk Management.

HOW YOU’LL THRIVE AT COASTAL

Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee must:

• Occasionally lift or move up to 10 pounds
• Have the ability to perform repetitive finger, hand, and arm movement
• Have the ability to stand for extended periods of time
• Have the ability to use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screen for extended periods
• Occasionally stoop, kneel, crouch, or crawl
• Have the ability to sit for extended periods of time

Job Type: Full-time

Job Status: Exempt

Pay: $$83,079.00 - $124,620.00 per year

Benefits:

• Coastal Community Bank Account and Loan Perks
• Pet Insurance
• Employee Logo Wear Allowance
• Tuition reimbursement
• Comprehensive Medical Insurance, Dental, and Vision insurance
• Generous Vacation Time
• Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
• Technology Stipend
• Legal Insurance
• Medical Flexible Spending Account
• Paid Sick Time
• Paid Volunteer Time Off
• 401(k) with matching contribution
• Bonus Opportunity (based on Company and Individual Performance)
• Health Savings Account with generous employer contribution
• Long Term Disability insurance
• 11 Paid Holidays
• Employee assistance program
• Life insurance (up to twice annual salary at no cost)
• Flexible Wellness Days
• Dependent Care Flexible Spending Account