Customer Service Center Rep. (Part Time)

This position is responsible for providing exceptional quality customer service to internal and external bank customers as well as offering appropriate products and services via telephone and chats. Researches and resolves customer requests and answers customer inquiries concerning account maintenance, balance transfers, ATM and check card transactions, stop payments, monthly statement requests, etc. Promotes products and services of other bank departments through the use of referrals.

Competitive salary and benefits package available. EEO.

• Friendly and pleasant manner
• Excellent verbal communication skills
• Typing and word processing skills
• Data entry skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
• Proficient Telephone skills
• Commitment & good attendance

Education and Experience:

• Willingness to train on appropriate bank software or applications
• One or two years of call center representative experience preferred but not required