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Client Relationship Management Executive Jobs in District of Columbia

Director - Client Management
By American Express At District of Columbia, United States
Cultivate a culture of learning, strong challenger sales and consultative relationship management.
Lead a team of 5 senior client managers, supporting approximately 500+ Merchant accounts with more than $5.2B in charge volume.
Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.
Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.
Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
Comprehensive medical, dental, vision, life insurance, and disability benefits

Are you looking for an exciting opportunity to join a fast-growing company and help build strong client relationships? We are looking for a Client Relationship Management Executive to join our team and help us deliver exceptional customer service and build lasting relationships with our clients. If you have excellent communication and interpersonal skills, a passion for customer service, and the drive to succeed, we want to hear from you!

Overview Client Relationship Management Executive is responsible for managing relationships with clients and ensuring that their needs are met. They are responsible for providing customer service, resolving customer complaints, and providing support to clients. They must be able to build relationships with clients and maintain those relationships over time. Detailed Job Description Client Relationship Management Executive is responsible for managing relationships with clients and ensuring that their needs are met. They must be able to build relationships with clients and maintain those relationships over time. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to communicate effectively with clients and provide excellent customer service. They must be able to handle customer complaints and resolve them in a timely manner. They must be able to provide support to clients and ensure that their needs are met. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to build relationships with clients
• Ability to identify customer needs and provide solutions
• Ability to handle customer complaints and resolve them in a timely manner
• Ability to provide support to clients
• Knowledge of customer relationship management software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer relationship management
• Knowledge of customer relationship management software
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer relationship management software
• Knowledge of customer service principles and practices
• Knowledge of customer service best practices
• Knowledge of customer relationship management strategies
Job Experience
• Previous experience in customer service or customer relationship management
• Experience in customer relationship management software
• Experience in customer service best practices
Job Responsibilities
• Manage relationships with clients and ensure that their needs are met
• Build relationships with clients and maintain those relationships over time
• Identify customer needs and provide solutions to meet those needs
• Communicate effectively with clients and provide excellent customer service
• Handle customer complaints and resolve them in a timely manner
• Provide support to clients and ensure that their needs are met
• Utilize customer relationship management software to track customer interactions and data