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Client Help Desk Specialist Jobs in Wisconsin

Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk/Certified Records Specialist
By CACI At , Ashburn, 20147
Hands on experience with incident and problem management
Device setup and management for new software system.
We offer competitive benefits and learning and development opportunities.
Requires strong communication and excellent customer service skills. Role may be considered mission critical.
Requires a High School degree or equivalent, and at least 5 years of related work experience
You Will Bring These Qualifications:

Are you looking for a challenging and rewarding Client Help Desk Specialist role? We are looking for an experienced professional to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

Overview Client Help Desk Specialist is a customer service professional who provides technical support to customers via phone, email, or chat. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Client Help Desk Specialists are responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must also be able to diagnose and resolve technical problems, provide customer service, and maintain customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer complaints
• Diagnose and resolve technical problems
• Provide customer service
• Maintain customer records