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Client Help Desk Specialist Jobs in Colorado

Help Desk Specialist Jobs
By Insight Global At Denver, CO, United States
User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.
Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.
Previous experience troubleshooting and installing Microsoft Teams
Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools
A passion for providing exceptional customer service and making the conference room experience enjoyable for all users
Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.

Are you looking for a challenging and rewarding Client Help Desk Specialist role? We are looking for an experienced professional to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

Overview Client Help Desk Specialist is a customer service professional who provides technical support to customers via phone, email, or chat. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Client Help Desk Specialists are responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must also be able to diagnose and resolve technical problems, provide customer service, and maintain customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer complaints
• Diagnose and resolve technical problems
• Provide customer service
• Maintain customer records