Client Application Support Specialist Jobs in Illinois

Education, Knowledge, Training, Skills and Experience Required:

2 to 3+ years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)

As required, coordinate activities with technical support staff and operations management

Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base

Manage and administer application servers

2 to 3 years’ experience in the Insurance industry preferred

Develop and maintain relationships across our matrixed organization ensuring that any organizational changes are managed in a timely fashion.

Bachelor's Degree with 3 years of experience.

Attention to detail. Strong oral and written communication skills.

Excellent planning and organizational skills.

written and verbal communication skills

Responsible for working with the sales effectiveness team to leverage Salesforce and its related platforms.

Contribute to software documentation, knowledgebase articles, and other client-facing materials.

Excellent written and oral communication skills.

4 to 7 years of working experience.

EDiscovery experience is a big plus.

eDiscovery experience is a big plus.

Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.

Demonstrates knowledge of using computers and navigating software programs, with experience in Salesforce, G suite, and Microsoft Excel a plus

Experience with entering client data and has skills in basic data analysis (or a willingness to learn)

Collect feedback from clients about their experience with service providers

In collaboration with the Ops Manager ensure adequate documentation of client advocacy records in

In collaboration with the Ops Manager oversee 3rd party contracts that provide client support services

Please share 2-3 experiences that highlight why you would be a strong candidate for the Client Support Specialist position.

Experience in Disability Case Management and/or Leave Management (FMLA) preferred but not required.

Provide application support and guidance for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs.

Provide feedback to ensure Incident Management is a mechanism that feeds continuous improvement.

Provide support and knowledge sharing to peers as needed.

Strong technical/analytical skills with keen attention to detail.

SQL Server experience including writing ad-hoc queries.