Application Support Specialist - Remote

Summary of Position:

Provide high-level (2nd and 3rd level) system and application support to the business. Work with IT and operations management across diverse businesses to assess systems information needs and correspond with internal staff as well as vendors to ensure resolution of key issues. Play an active role in the maintenance and support of key business systems.

Major Functions:

1. Support Functions

• Monitor application performance and develop recommendations for corrections and improvements
• Manage and administer application servers
• Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base
• May be asked to provide work direction for Level 1 support team
• Serve as second/third level support for Broker Applications
• As required, coordinate activities with technical support staff and operations management
• Work with team members, internal staff, and vendors to research and resolve problems
• Responsible for maintenance of assigned systems including scheduled utilities
• Monitor internal queue and work escalated tickets as they are assigned, understanding the importance of impact, urgency, and severity

2. Project Functions as required

• Recommend solutions or alternatives to meet end-user needs or to help users perform their job more efficiently
• Develop and maintain computer system documentation including specifications through change controls, procedures, and other relevant information in accordance with defined standards
• Identify system impact of changes in the Company business, user needs, external business environment (i.e. Carrier Systems) and operating systems
• Implement software configuration and coding changes and coordinate the production move
• Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval

Education, Knowledge, Training, Skills and Experience Required:

1. 2 to 3+ years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)
2. 2 to 3 years’ experience in the Insurance industry preferred
3. 2+ years’ experience working with and administrating application back-ends/servers
4. Experience working in a distributed network environment preferred
5. Experience working with end users and providing production support preferred
6. Experience developing test plans and data, testing and verification of results preferred
7. Excellent interpersonal skills
8. Excellent critical thinking abilities
9. Excellent oral and written communication skills
10. Evenings, weekends or non-regular hours may be required

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $60,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions.