Citizen Service Representative Jobs in Iowa , Employment

Are you looking for a job that will allow you to make a difference in people's lives? We are looking for a Citizen Service Representative to join our team and help us provide excellent customer service to our citizens. You will be the face of our organization, working with citizens to answer their questions and provide them with the best possible service. If you are passionate about helping others and have excellent customer service skills, this is the job for you!

Overview A Citizen Service Representative is responsible for providing excellent customer service to citizens who contact their local government office. They are the first point of contact for citizens and are responsible for responding to inquiries, providing information, and resolving issues. They must be knowledgeable about the services their office provides and be able to answer questions and provide assistance. Detailed Job Description A Citizen Service Representative is responsible for providing excellent customer service to citizens who contact their local government office. They must be able to answer questions and provide assistance in a professional and courteous manner. They must be knowledgeable about the services their office provides and be able to provide accurate information. They must be able to handle multiple tasks and prioritize their workload. They must be able to work independently and as part of a team. They must be able to handle difficult situations and remain calm under pressure. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to prioritize workload

• Ability to work independently and as part of a team

• Knowledge of local government services

• Knowledge of computer systems and software

• Problem-solving skills

• Conflict resolution skills

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of local government services

• Knowledge of computer systems and software

Job Knowledge

• Knowledge of local government services

• Knowledge of computer systems and software

• Knowledge of customer service principles and practices

• Knowledge of office procedures

Job Experience

• Previous customer service experience

• Previous experience working in a local government office

Job Responsibilities

• Respond to inquiries from citizens

• Provide information and assistance

• Resolve issues and complaints

• Maintain records of customer interactions

• Follow up with customers to ensure satisfaction

• Update customer information in databases

• Monitor customer service metrics

• Assist with other administrative tasks as needed