Applications Support Analyst,Warp
By Tesla At , Fremont, Ca
Documents and maintains shift documentation in ticket management system.
Responsible for assigning all Help Desk and customer inquiries, including technical assistance, best use of product, additional products and services.
Provides outstanding customer service to Tesla Motors application users.
Provides second level technical solutions, according to established service levels.
Liaison for Level III Information Technology development support.
Resolve production issues by fixing defects in application source code wherever feasible.