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Applications Support Analyst,Warp

Company

Tesla
Address , Fremont, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-11
Posted at 11 months ago
Job Description
What to Expect
  • Responsible for assigning all Help Desk and customer inquiries, including technical assistance, best use of product, additional products and services.
  • Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
  • Provides outstanding customer service to Tesla Motors application users.
  • Provides second level technical solutions, according to established service levels.
What You’ll Do
  • Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers.
  • Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.
  • Liaison for Level III Information Technology development support.
  • Resolve production issues by fixing defects in application source code wherever feasible.
What You’ll Bring
  • Documents and maintains shift documentation in ticket management system.
  • Executes monitors and completes assigned tasks on multiple computer systems and platforms.
  • Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.