Call Center Support Representative Jobs in Iowa

Recognize operational challenges and suggest recommendations to management, as necessary

Call center experience required (3+ years preferred)

Experience in medical claim processing is a plus

Contract Remote Role – Location (Open to Remote US)

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

Management or supervisory experience in a call center

Proactively effect change by improving management and processes

College degree or course credits in management, administration or supervisory area

Ability to remotely manage team members

Collaborate with other managers to satisfy customers and achieve company goals

Experience with analyzing staff and business data and effecting changes based upon that data