Administrative Specialist I/Call Center Operator--Temporary Solutions

Description of Work This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visitwww.shpnc.org. Visitwww.nctemporarysolutions.comfor employment information. NOTE: If you are a current NC State Government employee, you will be considered for a temporary assignment. However, Temporary Solutions cannot accommodate dual employment. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located in Raleigh, NC - Wake County. Job Order Hourly Rate of Pay: $20.00 (Based on education and/or years of relevant work experience reflected on the application). This temporary position will be assigned to the Department of Health and Human Services. This position is located at 225 N. McDowell Street, Raleigh, NC 2760

• Ability to present ideas in written form; ability to adjust language or terminology to meet needs of the recipient(s); ability to use correct grammar, organization, and structure.
• Ability to facilitate the flow of work and coordinate office support activities with other staff; ability to maintain internal and external contacts for work coordination
• Working knowledge of and ability to use correct spelling, punctuation, and specialized vocabulary.
• Ability to explain and interpret program information to clients/customers and staff.
• Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.
• Ability to understand issues, identify problems and opportunities to determine the appropriate course of action. Minimum Education and Experience Requirements High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-56
• The primary purpose of the Call Center Operator position is to respond to entry level technical related application and service issues for the business, and to respond quickly and efficiently to concerns. The Call Center Operator job responsibilities include the following: Take ownership of the problem, and assist with incident ticket creation, tracking, and follow-up; Research, troubleshoot and resolve application problems; Answer customer questions; Assist development staff with planning, design, testing, training, and implementation of new systems/enhancements as needed; Monitor the database and transaction activity; Assist with and resolve (+/- 75 day) calls and emails per day; Provide technical assistance to constituents; Coordinate with NCOVR staff to resolve issues, including incident ticket creation, problem tracking, taking ownership of the problem and follow-up with the end user. Knowledge, Skills and Abilities / Competencies NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.
• To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring agency directly. If there are any questions about this posting, please [email protected]/or 984-236-10
• Temporary Solutions Office of State Human Resources 1110 Navaho Drive, Suite 200 Raleigh, NC 27609
• Ability to utilize office equipment and other technology (software and systems) to meet work needs
• Ability to convey information and ideas through a variety of media to individuals or groups