Call Center Customer Service Specialist Jobs in Pennsylvania , Employment

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced call center environment? We are looking for a Call Center Customer Service Specialist to join our team and provide exceptional customer service to our clients. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Call Center Customer Service Specialists are responsible for providing customer service and support to customers over the phone, email, or chat. They are responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner. Detailed Job Description Call Center Customer Service Specialists are responsible for providing customer service and support to customers over the phone, email, or chat. They are responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner. They must be able to provide accurate information to customers, as well as suggest solutions to customer problems. They must also be able to handle customer complaints and escalate them to the appropriate personnel when necessary. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multi-task

• Ability to remain calm under pressure

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

Job Experience

• Previous experience in customer service

• Previous experience in a call center environment

Job Responsibilities

• Provide customer service and support to customers over the phone, email, or chat

• Resolve customer inquiries, complaints, and issues in a timely and professional manner

• Provide accurate information to customers

• Suggest solutions to customer problems

• Handle customer complaints and escalate them to the appropriate personnel when necessary

• Follow up with customers to ensure their satisfaction

• Maintain customer records and update customer information in the database

• Monitor customer service metrics and suggest improvements