Call Center Customer Service - Remote | Wfh

We are a dynamic and forward-thinking organization dedicated to providing valuable programs and courses to individuals seeking personal and professional growth. As a Customer Service Representative, you will play a pivotal role in guiding applicants through their journey towards success. Join our team and make a positive impact on the lives of our participants.
Role Overview
As a Customer Service Representative, you will be the welcoming face and voice of our organization. Your day will be filled with meaningful interactions as you assist applicants through phone conversations, chat, and message center interactions. Your friendly demeanor and professionalism will ensure that candidates feel supported and understood.
Key Responsibilities
Engage with applicants over the phone, chat, and messages to guide them through the application process.
Assess applications, gather necessary information, and provide guidance on program eligibility.
Demonstrate empathy and patience while handling inquiries and addressing concerns.
Manage documentation, data entry, and ensure accuracy in all interactions.
Foster strong customer relationships to enhance loyalty and trust.
Collaborate with team members to ensure a seamless applicant experience.
Qualifications
High school diploma or GED required.
Previous customer service experience is advantageous.
Exceptional verbal and written communication skills.
Strong organizational abilities and effective time management.
Meticulous attention to detail and accuracy.
Capability to multitask and prioritize effectively.
Bilingual proficiency in French or Spanish is a plus.
Why Join Us
Make a meaningful impact by helping individuals achieve their goals.
Be part of a supportive team that values collaboration and growth.
Opportunity to develop valuable customer service and communication skills.
Work in a fast-paced environment that rewards dedication and expertise.
Continuous learning and professional development opportunities.
If you're passionate about assisting others, fostering positive relationships, and contributing to a thriving community, we encourage you to apply for this rewarding Customer Service Representative position. Join us on this journey of empowerment and growth.
Employment Type: Full-Time
Salary: $ 16.00 Per Hour