Call Center Customer Service Agent Jobs in West Virginia , Employment

Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for a Call Center Customer Service Agent to join our team and provide exceptional customer service to our clients. If you are a people person with excellent communication skills, then this is the job for you!

What is Call Center Customer Service Agent Skills Required?

• Excellent communication skills, both verbal and written

• Ability to remain calm and professional in stressful situations

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

• Ability to handle customer complaints

What is Call Center Customer Service Agent Qualifications?

• High school diploma or equivalent

• Previous experience in a customer service role

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

What is Call Center Customer Service Agent Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of call center telephony and technology

• Knowledge of customer service software, databases, and tools

What is Call Center Customer Service Agent Experience?

• Previous experience in a customer service role

• Experience in a call center environment

• Experience with customer service software, databases, and tools

What is Call Center Customer Service Agent Responsibilities?

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot customer issues and provide solutions

• Document customer interactions in customer service software

• Follow up with customers to ensure their issues are resolved