Business Journey Manager Jobs in New York
Business Manager Jobs
By Tomorrow's Leaders NYC, Inc.
At Brooklyn, NY, United States
Business Manager – Iotms Jobs
By KORE
At Rochester, NY, United States
Business Manager Jobs
By Arrow Search Partners
At New York, NY, United States
Are you an experienced Business Journey Manager looking for a new challenge? We are looking for a motivated individual to join our team and help us create successful business journeys for our clients. You will be responsible for managing the entire process from start to finish, ensuring that our clients have a successful and enjoyable experience. If you are looking for an exciting and rewarding opportunity, then this is the job for you!
Overview A Business Journey Manager is responsible for managing the customer journey from initial contact to purchase and beyond. They are responsible for creating a seamless customer experience that is tailored to the customer’s needs and preferences. Detailed Job Description The Business Journey Manager is responsible for managing the customer journey from initial contact to purchase and beyond. This includes developing customer-centric strategies, creating customer-focused processes, and managing customer relationships. The Business Journey Manager will work closely with other departments such as marketing, sales, customer service, and product development to ensure that the customer experience is optimized. The Business Journey Manager will also be responsible for tracking customer feedback and analyzing customer data to identify areas of improvement. Job Skills Required• Excellent communication and interpersonal skills
• Ability to develop customer-centric strategies
• Knowledge of customer service best practices
• Ability to analyze customer data
• Ability to manage customer relationships
• Knowledge of customer journey mapping
• Ability to develop customer-focused processes
• Knowledge of customer segmentation
• Ability to identify areas of improvement
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer service, marketing, or related field
• Experience in customer journey mapping
• Experience in customer segmentation
• Experience in developing customer-centric strategies
• Experience in developing customer-focused processes
• Experience in managing customer relationships
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer journey mapping
• Knowledge of customer segmentation
• Knowledge of customer-centric strategies
• Knowledge of customer-focused processes
• Knowledge of customer relationship management
Job Experience
• 5+ years of experience in customer service, marketing, or related field
• Experience in customer journey mapping
• Experience in customer segmentation
• Experience in developing customer-centric strategies
• Experience in developing customer-focused processes
• Experience in managing customer relationships
Job Responsibilities
• Develop customer-centric strategies
• Create customer-focused processes
• Manage customer relationships
• Track customer feedback
• Analyze customer data
• Identify areas of improvement
• Develop customer journey maps
• Develop customer segmentation strategies
• Monitor customer satisfaction levels
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