Guest Service Representative - Nights

uest Service Representative - Nights

Report To: Campus Director

FLSA Status: Non-Exempt

The Company

Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge and professionalism desired by leading companies in the industry.

Summary

Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies.

Responsibilities

• Actively participate in sales promotions.
• Ensure adequate supplies are available at the front desk.
• Close out and balance the cash drawer after each shift.
• Dust and re-stock retail shelves.
• Clean work area regularly each day.
• Assist with special projects.
• Prepare work area and maintain master client file.
• Responsible for cash drawer accuracy.
• Handle all transactions for clients – Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
• Assist with and sell retail products.
• Deliver superior customer service to each client.
• Ensure the new client card is filled out correctly and that each client understands that “All services are performed by students under the supervision of licensed Teachers”.
• Comply with all state, federal, and campus policies.
• Maintain an accurate client system data base.
• Resolve client situations within company standards.
• Greet clients and schedule their services, suggesting add on services.

Knowledge, Skills, And Abilities

• Detail Oriented, Computer skills
• Cash Handling
• Superior Customer Service Skills, consistent communication skills
• Team Player
• Good organizational skill