Booking Agent Specialist Jobs in Pennsylvania

Client Consultation: Engaging with clients to understand their accommodation preferences, budget, and requirements, and recommending suitable hotel options.

Sales and Upselling: Promoting additional services such as airport transfers, local tours, and travel insurance to enhance clients' overall travel experience.

Vendor Relations: Building and maintaining relationships with hotels, accommodation providers, and partners to ensure clients receive premium services and benefits.

Booking and Reservations: Coordinating and securing hotel bookings, rooms, and additional services such as room upgrades, special requests, and amenities.

Client Communication: Providing exceptional customer service by promptly responding to inquiries, addressing concerns, and guiding clients through the hotel booking process.

Documentation: Assisting clients with confirmation documents, reservation details, and any necessary documentation information.

Provide clients with information such as advisories and passport requirements

Prior experience in customer service or hospitality is preferred

Excellent communication and customer service skills

Consult with clients to determine their needs and preferences

Research and recommend destinations, accommodations, and transportation options based on preferences and budget

Book arrangements, including flights, hotels, rental cars, and activities, using online booking systems