Banking Operations Officer Jobs in New York

Tracking of dispute status and decisioning to support required regulatory and legal requirements.

3 years experience working in a banking/payment processing-related operations role.

Experience resolving customer claims and disputes

Excellent interpersonal and written communication skills.

Strong analytical, organizational, and prioritizing skills.

Advanced Microsoft Office, experience with Zendesk is a plus.

Answers service calls and responds to customer questions to ensure customer gets the information they require.

Drafts daily proofs and reconciliations that are compliant with corporate accounting and control policies.

Processes payments, tickets and online entries and ensures that all information is accurate.

Researches routine customer, branch or bank inquiries and escalates issues as necessary.

Considers multiple resources and records when investigating customer inquiries.

Enters transactions into CRT/PC and balances general ledger accounts.