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Associate It Technician Jobs in Maryland

It Technician Jobs
By RBR-Technologies At Odenton, MD, United States
Minimum of 2 years of experience in IT management or a similar role.
Utilize remote desktop software/services to manage/support deployed workstations.
Manage organizational Printers (currently 3) and Peripherals.
Create knowledge articles to allow Tier 0 support for workforce.
Manage organizational Informational Technology Device inventory (laptops, MFAs, peripherals, etc..)
Manage office network infrastructure (with assistance from Network SMEs), Infrastructure includes CAT-5 cabling, router, switches, and Wireless access points.

Are you looking for an exciting opportunity to work as an Associate Technician? We are looking for a motivated individual to join our team and help us provide top-notch service to our customers. You will be responsible for performing a variety of tasks related to the installation and maintenance of our products. If you have a passion for technology and a desire to learn, this could be the perfect job for you!

An Associate Technician is a professional who works in a variety of industries to provide technical support and maintenance services. They are responsible for troubleshooting and repairing equipment, installing and configuring software, and providing customer service. To become an Associate Technician, you will need to have a high school diploma or equivalent, as well as experience in a technical field. You will also need to have strong problem-solving and communication skills.

Skills required for an Associate Technician include:

• Technical knowledge and experience
• Troubleshooting and problem-solving skills
• Knowledge of computer hardware and software
• Ability to follow instructions and work independently
• Excellent customer service skills
• Ability to work in a fast-paced environment

Knowledge required for an Associate Technician includes:

• Computer hardware and software
• Networking and security
• Operating systems
• Troubleshooting techniques
• Customer service

Responsibilities of an Associate Technician include:

• Installing and configuring software and hardware
• Troubleshooting and repairing equipment
• Providing customer service and technical support
• Maintaining records of repairs and maintenance
• Updating and maintaining software and hardware
• Ensuring compliance with safety regulations

Experience required for an Associate Technician includes:

• Previous experience in a technical field
• Experience with troubleshooting and repairing equipment
• Experience with customer service
• Experience with computer hardware and software

Qualifications required for an Associate Technician include:

• High school diploma or equivalent
• Technical certifications or training
• Valid driver’s license

Educational requirements for an Associate Technician include:

• High school diploma or equivalent
• Technical certifications or training

Tools that help Associate Technicians work better include:

• Diagnostic tools
• Network monitoring tools
• Remote access tools
• Troubleshooting tools
• Customer service tools

Good tips to help Associate Technicians do more effectively include:

• Stay up to date on the latest technology
• Develop strong problem-solving skills
• Take initiative to learn new skills
• Maintain a positive attitude
• Communicate clearly and effectively

Common Associate Technician interview questions include:

• What experience do you have in a technical field?
• What troubleshooting techniques have you used in the past?
• How do you handle customer service issues?
• What computer hardware and software are you familiar with?
• What challenges have you faced in a technical role?