Associate It Support Technician Jobs in Minnesota

Regularly create and update knowledge base articles to ensure the information is accurate and relevant

Experience: Have 0-1 year in a technical help desk environment or relevant experience

Analyze incoming service requests and assess their priority according to department policy

Thoroughly and efficiently query incoming service requests to ensure sufficient information exists

Ensure timely resolution and appropriate documentation on all service requests

Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process