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Associate Help Desk Technician Jobs in Virginia

Help Desk Technician (Arlington, Va)
By Innovative Driven At Arlington, VA, United States
Manage On-prem AD to include users, groups and group policy management.
Associates or bachelor’s degree in CS, CIS, or equivalent combination of education and experience in related field
Manage Tape Backup System (Hardware, Software and Processes)
Manage O365 Platform to include users, licenses, SharePoint, Exchange, Teams, etc.
Advanced Experience supporting a Microsoft/365 environment (ADUC, Windows 10 desktops, etc.)
This is a HYBRID position – 3 days in the Arlington, Virginia office and 2 days remotely.
Help Desk Technician Jobs
By Scandinavian Tobacco Group Canada At , Richmond, 23223, Va
Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
Minimum 5 years’ help desk experience a MUST
Service-oriented, self-starter with a flexible mindset and strong communication skills
Experience with Office365 and Teams
Your areas of knowledge and expertise (that matter the most for this role):
Work Location: Hybrid remote in Richmond, VA
Help Desk Technician – Herndon Va
By Cogent Communications At Herndon, VA, United States
Create, modify and manage Active Directory objects via Windows Server
Manage and support endpoint solutions for laptops and mobile devices
Degree in an IT-related field or equivalent experience
2+ years of working experience as 1st Level Support / User Helpdesk
Solid knowledge of personal computer hardware configuration and setup
Basic knowledge of DNS, FTP, TCP/IP, file and print servers
Help Desk Technician Jobs
By Glocal RPO At Falls Church, VA, United States
Demonstrate excellent multi-tasking and time management skills.
Basic Required Qualifications and Skills: High school diploma or equivalent.
Basic Required Qualifications and Skills:
Maintain a professional and pleasant manner using proper customer service skills via (telephone and/or email).
Demonstrate excellent communication skills, both verbal and written to support incoming customer support calls and emails.
At the start datemust possess a CompTIA Security+ certification in ACTIVE.

Are you looking for a challenging and rewarding role as an Associate Help Desk Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have excellent customer service skills, a passion for technology, and the drive to succeed, then this is the perfect opportunity for you!

Overview An Associate Help Desk Technician is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. Detailed Job Description The Associate Help Desk Technician is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. The Associate Help Desk Technician will also be responsible for maintaining customer databases, updating customer records, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network protocols and operating systems
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
Job Qualifications
• Associate’s degree in Computer Science or related field
• 1-2 years of experience in a help desk or technical support role
• A+ certification or equivalent
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices
Job Experience
• 1-2 years of experience in a help desk or technical support role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and employees
• Maintain customer databases and update customer records
• Provide customer service
• Resolve customer inquiries