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Associate Customer Service Center Jobs in Alabama

Customer Service Associate Jobs
By General Dynamics Mission Systems, Inc At , Cullman, 35057, Al $31.11 - $33.37 an hour
Solid computer skills, strong knowledge of MS Office, Excel, Word, Power Point, Outlook
Proficiency in written and verbal communication skills with strong interpersonal skills
Experience with IFS and Oracle preferred
Experience working in a Manufacturing environment
This position offers a hybrid/flex work schedule.
Ability to work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction

Are you looking for a job that offers a great work-life balance and the opportunity to help others? Join our team as an Associate Customer Service Center Representative and make a difference in the lives of our customers! You'll have the chance to use your problem-solving skills to provide excellent customer service and help customers find solutions to their needs. Plus, you'll get to work in a fun and friendly environment with great benefits!

What is Associate Customer Service Center Skill Requirements?

• Excellent customer service skills
• Ability to multi-task and prioritize
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools

What is Associate Customer Service Center Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Associate Customer Service Center Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of relevant computer applications

What is Associate Customer Service Center Experience?

• Previous customer service experience
• Experience in a call center or customer service environment

What is Associate Customer Service Center Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database
• Provide feedback on the efficiency of the customer service process